Did my retail & ecommerce deliveries really go according to plan – and how to improve?
Last mile delivery within retail and ecommerce is complex and vital to get right. It impacts customer satisfaction and experience, repeat business, brand perception and profitability, among other things. Understandably, therefore, logistics and delivery planning teams tend to spend a significant amount of time preparing their delivery routes, developing the most cost-effective, environmentally friendly plans […]
How fraudsters are taking advantage of omnichannel retail – and how to fight back
Ever quick to adapt their tactics, fraudsters are wasting no time finding new ways to exploit opportunities in a world of fast digital payments and increasingly connected commerce. Growing instances of fraudsters paying for an item online and then cancelling the payment directly before collecting, or using stolen credit cards and false identities to create […]
Are you ready for the eCommerce Forum in February?
Taking place on 6th February 2024 at the Hilton London Canary Wharf, the complimentary eCommerce Forum event is an opportunity to meet 1-2-1 with leading solution providers, attend insightful seminars from industry thought leaders, and network with other ecommerce professionals. Are you a professional within the ecommerce industry, and would this event be of interest […]
Are you confident in your ability to combat chargeback fraud?
The last few years has shown significant growth for card-not-present retailers. Recent reports from Visa show transaction volume surged by an impressive 51% from 2019 to 2021. Unfortunately, disputes also began to climb, growing 29% over the same period, from just under 6 million disputes filed to nearly 8 million in 2021. Friendly fraud, or […]
Introducing Intelligent Acceptance: Solving the $50.7 billion payment performance problem
Payments are so ubiquitous that we often forget that each one is a unique combination of data points that are catapulted across providers, players, systems and ecosystems with one outcome in mind—to be approved. But behind the simplicity of this equation are millions of optimizations that need to take place to ensure success. When optimized […]
Payment Orchestration – Why it’s time to call the tune
By Rob Crutchington, CEO at Encoded Frictionless online payments reduce abandoned shopping baskets and increase customer loyalty. Payment orchestration simplifies the payment process, improves customer experience and helps merchants to boost online sales and increase revenue… The payment transaction process is not a simple one. Merchants’ systems connect to different payment service providers (PSPs), acquirers […]
INDUSTRY SPOTLIGHT: Kount – Combining AI machine learning to tackle fraud and identity theft
“eCommerce purchases are expected to grow 10.4% in 20231. However, over £1.2 billion was stolen by criminals through authorised and unauthorised fraud in 2022, equivalent to over £2,300 every minute2.” The speed with which digital innovation has exploded presents new fraud challenges that require a fast and agile response. Businesses face dual pressures: innovate and […]
Does your retail business support sustainable printing?
IT teams are under ever greater pressure to improve their sustainability credentials as companies increase their commitment to Environmental Social and Governance (ESG) strategies. The reduction of paper consumption is a core goal but, in many industries, it is impossible to eradicate paper, for both practical and regulatory reasons. From retail to hospitality, printed receipts, […]
Counting the pennies: Why retailers are missing a trick when it comes to cost optimisation
By Hayley Mooney, MD at Crayon From the pandemic to the global recession, the past few years have been marked as a period of upheaval and change for all retailers. This is especially true when it comes to their relationship with modern technologies. In the first throes of the pandemic, the ability to digitalise and […]
The rise of retail pop-up stores
By Emily Farmer, Senior Market Manager UK at Peerspace As summer sales kick off, brands and consumers alike face challenging economic headwinds, many online retailers are ‘getting physical’ when it comes to selling their products. Known as ‘bricks and clicks’, this trend sees brands marrying the mass power of e-commerce with the physical allure of […]
