Redefining supplier relationships: the importance of analysis and automation in retail
Ed Betts, SVP General Manager – Retail Lead Europe at Retail Express, discusses the potential for retailers to lose sight of their supplier interactions – and argues that it is time for a change of perspective and technique… Retailers sit between the economic forces of supply and demand. Profit is found in the balance between […]
Combatting growing pains within small retailers
Starting up as a retailer is easy – it’s managing growth that’s tricky. Entrepreneurial individuals can leverage any one of over 400 marketplaces to build up a brand and access global customers. Stock can be stored in a single location and orders quickly fulfilled by hand. But that’s just the start. Successful business expansion depends […]
Is 3D Secure a cause for concern or a driver for growth? Ravelin’s upcoming webinar explores the possibilities
Online, 3D Secure (aka 3-D Secure or 3DS) has become almost synonymous with authenticating card payments. At the same time, the friction it introduces has been troubling merchants. But could this all be down to less-than-ideal implementation rather than the protocol itself? Fraud and payment solutions provider Ravelin promises answers in a webinar: From CX to data: […]
Preparing for peak season precision in e-commerce order fulfilment
Preparing for the rise and fall in demand around peak season shopping is nothing new to retailers – certainly not for pure-play ecommerce brands who are reliant on what is often a single, make-or-break, touchpoint with their consumer audience: the point of order fulfilment. However, despite the relative predictability of the timing of peak season, […]
5 ways to build a secure and effective payment environment
Rob Crutchington of Encoded explains how to transform frontline teams into the best defence against card payment fraud… The greatest fraud and security threat to an organisation is its people. From opening rogue emails, clicking on links to visiting dodgy websites, staff pose a significant security risk. In a few simple steps, organisations can turn […]
Retail Media: Five key trends to watch in 2024 and beyond
What’s going to be big in the retail media space in the coming year? Alban Villani, Regional CEO for EMEA at CitrusAd shares his thoughts on five key trends to watch… Retail media is no longer limited to on-site and endemic brands As retail media matures, retailers are starting to understand the opportunities of off-site […]
Five payment strategies to improve online conversion rates
Rob Crutchington of Encoded identifies how merchants can streamline transactions, improve customer satisfaction and increase online sales. The checkout experience is a key measure for merchants looking to improve their customer conversion rates. While a well-designed website and the right product mix are crucial, streamlining the checkout with successful transactions significantly increases sales. Here are […]
How do businesses balance digital trust with the level of customer experience that consumers have come to expect? A case study on Brooks Running
As the retail landscape has evolved and ecosystems become increasingly digital, Brooks business expanded its revenue channels and adopted ecommerce. Of course, alongside rapid growth came a rising threat of fraud, specifically, fraudulent websites stealing credit card information from unsuspecting customers and using the Brooks website as part of a drop-shipping scheme. The chargebacks that […]
Payment orchestration – why it’s good for business
Payment orchestration promises to help support frictionless online payments, reduce transaction costs and provide a smoother customer experience. Encoded’s latest Ultimate Guide to Payment Orchestration explains how it works and why it’s good for business… Providing customers more choice with payment methods when buying online means using an increasing amount of differing third-party technology and […]
Did my retail & ecommerce deliveries really go according to plan – and how to improve?
Last mile delivery within retail and ecommerce is complex and vital to get right. It impacts customer satisfaction and experience, repeat business, brand perception and profitability, among other things. Understandably, therefore, logistics and delivery planning teams tend to spend a significant amount of time preparing their delivery routes, developing the most cost-effective, environmentally friendly plans […]
