Brand marketers to enter 2023 with an ‘imperative to drive growth in a volatile environment’
Shifting customer behaviours that amplify uncertainty, burdensome cross-functional collaboration that yields worse organisational outcomes and disruptive market dynamics that erode traditional sources of brand value are the three key trends that will impact CMOs in 2023. That’s according to analysis by Gartner, which says the current environment demands a relentless focus on customer value, purposeful evolution of […]
Checkout.com Retail Report: ‘Merchants need to adapt to changing nature of digital consumption’
Retailers are working in an increasingly challenging environment. The aftereffects of the pandemic, inflationary pressures in supply chains, and the looming cost of living crisis create the perfect storm of uncertainty. That’s one of the key findings from Checkout.com’s latest Global Retailers Handbook, but it’s not all bad news. The report says that if the past […]
UK’s smaller retailers face declining fortunes ahead of peak shopping period’s
Xero is calling on consumers to shop small, following the latest data showing that retail was the only small business sector to record a fall in sales in the year to October. Xero’s Small Business Index, based on anonymised and aggregated data from hundreds of thousands of small businesses, showed that UK retailers experienced a […]
WEBINAR REWIND: How to solve refund abuse – Rewatch on-demand
Ravelin’s Mark Barlow begins this essential webinar with a simple question for online retailers: Do you think you have a refund problem? Well, if you don’t think you have, then it’s because you’re not looking hard enough. This introduction sets up a sobering reality check for anyone involved in retail, but also promises to reveal […]
WEBINAR: How to solve refund abuse
Refund abuse is at an all-time high and it’s attacking your bottom line! Unfortunately, it’s rarely a straightforward challenge. Thankfully, Ravelin’s Chief Product Officer, Mark Barlow, is here to simplify it all. Refund behaviour ranges from legitimate refunds to opportunistic abuse and hardened fraudulent activity. You want to balance cutting out the abuse with retaining […]
Why sustainable home delivery is a win-win for consumers and retailers alike
Focusing on sustainable home delivery will generate greater sales and more profitable operations, explains Chris Jones, EVP, Descartes… Two seemingly conflicting trends are coming together that, if addressed correctly, could provide retailers with a competitive advantage and make them more profitable. First, consumers are increasingly concerned about the environment and are more willing than ever […]
Black Friday: Is your website and app ready for one of the biggest sales of the year?
With Black Friday just around the corner, it marks the start of the holiday shopping season and endless opportunities for ecommerce sites to advertise tempting promotions for sales-hungry customers. In 2021, UK shoppers roughly spent £9.2bn in Black Friday sales. With the cost of living crisis hitting households hard, it’s hard to predict what this […]
eCommerce and retail ‘facing digital skills gap’
Demand for digitally skilled workers in UK vertical industries including technology, finance, ecommerce and retail, is outgrowing the level of digital skills available. Yet, only half (51%) of British companies within these vertical industries are willing to spend more than £25,000 on recruitment and learning and development (L&D) combined, to boost skills such as cybersecurity, […]
End of the line for returns
Is the cost of living crisis the final straw for free returns? With retailers under ever greater cost pressures, even nominal returns fees will not safeguard margins. But, while retailers may fear disenfranchising customers by increasing returns costs, many consumers are increasingly looking for sustainable products and businesses that embrace the circular economy. To combat […]
Retail recalibration ‘key to success’ in hybrid customer era
82% of in-store purchases are influenced by online channels, according to latest research from Manhattan Associates. The omnichannel commerce specialist has revealed the findings of its latest international research, highlighting the need for retailers to keep up with the pace of evolving consumer expectations. It also revealed a retail landscape where the lines between physical […]
