Take an end-to-end approach to Customer Support
By eDesk A global pandemic and events such as the Ever Given saga have shone a light on the connected nature of the eCommerce ecosystem as our industry flexes and adapts to balance supply and demand. But in the highly competitive era of same day shipping and growing customer demands, online sellers need to respond […]
How will Apple Mail privacy updates affect your email marketing?
By Fresh Relevance June 2021 has seen a series of new privacy updates from Apple, including the announcement of their Mail Privacy Protection initiative. These measures are designed to protect the privacy of the end-user. The changes will help users prevent senders from knowing when they open an email, and mask their IP address so […]
5 Minutes With… Linnworks CEO Callum Campbell
In the latest instalment of our eCommerce industry executive interview series, we spoke to Linnworks CEO Callum Campbell about his company, the challenges the sector has faced over the last 12 months and its biggest opportunities going forward… Tell us about your company, products and services. Linnworks is a leading commerce automation platform that works […]
eCommerce solutions: 2021 buying trends revealed
A/B testing, CRM and Customer Retention & Loyalty top the list of solutions the UK’s leading eCommerce professionals are sourcing in 2021. The findings have been revealed after the last eCommerce Forum and are based on delegate requirements at the recent 2021 event. Delegates registering to attend the event were asked which areas they needed […]
WEBINAR REWIND: EU VAT changes – What ecommerce businesses need to know
Don’t worry if you missed last week’s Linnworks webinar – You can now re-watch the entire session online! The rollout of the new ecommerce VAT changes across the European Union took place on 1st July, 2021. These changes, which will impact on the growing number of online traders who are selling across multiple member states […]
WHITE PAPER: The Linnworks Total Commerce Guide to Growth
According to recent Linnworks consumer research, over 90% of shoppers start their product search on a marketplace and 76% have made impulse purchases via social channels due to the ease of purchase. For retailers to be successful in the new, effortless economy, they need to be available to customers on whatever channel they prefer to […]
Half of retailers ‘failing to capitalise on eCommerce’
Research from Hitachi Solutions and K3 Technologies has found that many retailers didn’t have the technology foundation in place to capitalise on the eCommerce boom over the last year. In fact, over half (57%) of retailers reported that they weren’t agile enough. However, the retailers that made early investments in digital ERP reported fewer issues around […]
Amazon Prime Day will be a $15bn 48-hour bonanza
ParcelHero says this year’s Amazon’s Prime Day event (21-22 June) is set to break all records. It forecasts last year’s $10.4bn (£7.37bn) Amazon spending spree will rise 44% to $14.9bn (£10.56bn), with Brits alone set to spend a whopping £1.4bn ($1.98bn). ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., said: ‘Traditionally, Amazon Prime Day sales […]
Pandemic drives over half of consumers to shop more locally
Over half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic. That’s according to new research, in which over 4,500 consumers were surveyed across the UK, US, Australia, and Brazil. The report, Making Loyalty Work for Small Businesses, which was conducted in February […]
The email functionality you need to create exceptional eCommerce experiences
By Tom Ricards, Head of Channel & Partnerships, Fresh Relevance Email marketers are busy people. The need to send customers relevant and timely content, coupled with limited resources and the pressure to create more and more campaigns means time that should be spent strategizing is often eaten up designing emails and curating content. If you […]
