PODCAST: What does 2020 hold for digital marketing?
In this podcast from Search Laboratory, founder Ian Harris is joined by Rob Marsden, Head of SEO and Pete Whitmarsh, Head of Paid Media, to discuss the role of artificial intelligence and machine learning over the past year and where they expect this trend to go in the year ahead. They also delve into the […]
Digital Customer Engagement Summit: Everything you need to know
This autumn’s Digital Customer Engagement Summit will build on the inaugural 2019 event’s success – make sure you’re there! Register for your complimentary guest place today. What can I expect? Taking place on October 13th at the Hilton London Canary Wharf, the Digital Customer Engagement Summit allows senior customer service professionals to share forward-thinking ideas, […]
eCommerce Forum returns this summer – Registration open!
Registration is now open for this summer’s eCommerce Forum – Claim your complimentary guest pass today. What can I expect? Taking place on July 7th at the Hilton London Canary Wharf, the eCommerce Forum allows senior ecommerce professionals to share forward-thinking ideas, meet new partners and discover new ways to underpin their strategies. It’s entirely FREE […]
GUEST BLOG: How eCommerce marketers can crack the customer retention code
By Conor McGrath, Head of UK and Nordic Clients at parcelLab The changing nature of business means that few statistics stand the test of time. But one particular figure from over a decade ago by Frederick Reichheld of Bain & Company – originally published in the Harvard Business Review – continues to crop up when […]
Access to Cash Review warns Chancellor over digital economy
Campaign group Action to Cash Review has warned incoming Chancellor Rishi Sunak that the abandonment of cash as a means of payment could scupper the economy and leave many sections of society financially isolated. The move came as the group revealed data that indicates less than 10% of transactions will be made in cash by […]
eCommerce industry 2020 buying trends revealed
CRM, Customer Retention & Loyalty, Consultancy and Cloud-based systems top the list of solutions the UK’s leading eCommerce professionals are sourcing in 2020. The findings have been revealed after the last eCommerce Forum and are based on delegate requirements at the recent 2020 event. Delegates registering to attend the event were asked which areas they […]
Do you specialise in Mobile Optimisation or Card Payment Solutions? We want to hear from you!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in March we’ll be focussing on Mobile Optimisation or Card Payment Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]
Digital Customer Engagement Summit returns this October – registration open!
Following its successful debut in 2019, registration is now open for this autumn’s Digital Customer Engagement Summit. Register for your complimentary guest place today. What can I expect? Taking place on October 13th at the Hilton London Canary Wharf, the Digital Customer Engagement Summit allows senior customer service professionals to share forward-thinking ideas, meet new […]
‘Smart window poster’ allows contactless donations on High Street
A ‘smart window poster’ which allows contactless donations to be made to the homeless has been installed for the first time on a British high street. The contactless technology is being trialled at Nationwide’s Union Street branch in Bath, Somerset – which could revolutionise charitable donations. Each tap donates £3 directly to homeless people in […]
Top five trends influencing ecommerce fulfilment
Johannes Panzer, Head of Industry Solutions, Ecommerce, Descartes As ecommerce evolves, customer expectations to get what they want — when, where, and how they want it — will only continue to intensify and further challenge organisations in 2020 and beyond. The times when search and price were the only criteria for purchasing decisions are gone, and […]