The role of skills and training in first-point-of-contact resolution
Martin Ellingham, Product Director at Aptean Respond, looks at the role of skills and training in first point of contact complaint resolution… As we know all too well, when it comes to complaints, first-point-of-contact resolution is the holy grail. Resolving complaints at the initial interaction without having to escalate further not only results in more […]
U-Freight talks ups eCommerce logistics opportunities
The ‘exponential growth’ of eCommerce and the increased role of consumers in individual transactions pose several challenges to governments and businesses alike, whether in terms of trade facilitation, safety/security or the collection of duties and taxes – but the opportunities are myriad. That’s the view of Simon Wong, CEO of the U-Freight Group, who said […]
Conscious Choices: Why Recommerce in Luxury Fashion is Here to Stay
By Philip Hall, Managing Director of Europe, CommerceHub The rise of clothing recommerce (“resale commerce”— the process of selling previously-owned clothing items) speaks to what today’s consumers want: the ability to break free of fashion’s traditional seasonal cycle and access products from high-quality brands at lower prices. Luxury retailers and marketplaces have been making serious moves […]
Smarter Payments Summit: Confirm your play today!
There’s a complimentary guest place reserved for you at the Smarter Payments Summit – Can you join 60 of your peers? 8 September – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- Source new innovative and budget-saving suppliers Attend […]
eCommerce Forum: Your route to eCommerce success
Taking place on July 7th at the Hilton London Canary Wharf, the eCommerce Forum allows senior ecommerce professionals to share forward-thinking ideas, meet new partners and discover new ways to underpin their strategies. It’s entirely FREE for you to attend and your complimentary guest pass includes: • A bespoke itinerary of pre-arranged meetings with product […]
Do you specialise in Conversion Rate Optimisation or Fraud Management? We want to hear from you!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in April we’ll be focussing on Conversion Rate Optimisation and Fraud Management Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]
UK’s top cashless locations reveal North-South divide
Southend-on-Sea has knocked Bristol off of top spot for number one location for contactless payments in the UK in 2019. That’s according to data from Paymentsense, which has analysed 305 million transactions across the whole of 2019 to reveal the nation’s spending habits, looking at the places which are set to become cashless the fastest. […]
Digital Payment Solutions: 2020 buying trends revealed
Card Payment Solutions, Mobile Payments and Payment Service Providers top the list of solutions the UK’s leading eCommerce and retail professionals are sourcing in 2020. The findings have been revealed after the last Smarter Payments Summit and are based on delegate requirements at the recent 2019 event. Delegates registering to attend the event were asked […]
PODCAST: What does 2020 hold for digital marketing?
In this podcast from Search Laboratory, founder Ian Harris is joined by Rob Marsden, Head of SEO and Pete Whitmarsh, Head of Paid Media, to discuss the role of artificial intelligence and machine learning over the past year and where they expect this trend to go in the year ahead. They also delve into the […]
Digital Customer Engagement Summit: Everything you need to know
This autumn’s Digital Customer Engagement Summit will build on the inaugural 2019 event’s success – make sure you’re there! Register for your complimentary guest place today. What can I expect? Taking place on October 13th at the Hilton London Canary Wharf, the Digital Customer Engagement Summit allows senior customer service professionals to share forward-thinking ideas, […]
