Luxury brands set to benefit most from China’s re-opening
Luxury brands will continue to focus on China as the expected revival in its economic growth will drive up sales by 6.1% and 6.0% in 2023 and 2024, respectively. GlobalData cites disruptions caused by COVID-19 and China’s stringent measures against the pandemic kept consumers away from stores, some of which had to close temporarily or operate […]
Survey reveals ambivalence to online store loyalties
More than a third of Brits (38%) now purchase indiscriminately online, saying they “don’t care” where they buy from “as long as it works”. That’s according to new research from FullStory, which examines the state of digital experiences across multiple industries around the world, incorporating data from over 7,000 consumers across the UK, USA, Germany, […]
Lessons from 2022: from DIY supply chains to cost-cut conscious consumerism
By Andrew Busby, Global Industry Retail Lead at Software AG The year of conscious convenience Some have heralded 2023 as the year that next-generation technology like AR and VR. But even if the metaverse may start to take hold, the reality is that for most shoppers this level of day-to-day integration is way off. Instead, […]
2023 will be the year that retailers get pragmatic
Melissa Minkow, Director, Retail Strategy at digital consultancy, CI&T 2022 saw a focus on data sharing and innovation for retail. However, with inflation continuing to soar and the cost-of-living crisis deepening, in 2023 the spotlight will be on the consumer and meeting their needs in the most pragmatic ways possible. Consumers will be spending their money […]
Brand marketers to enter 2023 with an ‘imperative to drive growth in a volatile environment’
Shifting customer behaviours that amplify uncertainty, burdensome cross-functional collaboration that yields worse organisational outcomes and disruptive market dynamics that erode traditional sources of brand value are the three key trends that will impact CMOs in 2023. That’s according to analysis by Gartner, which says the current environment demands a relentless focus on customer value, purposeful evolution of […]
Checkout.com Retail Report: ‘Merchants need to adapt to changing nature of digital consumption’
Retailers are working in an increasingly challenging environment. The aftereffects of the pandemic, inflationary pressures in supply chains, and the looming cost of living crisis create the perfect storm of uncertainty. That’s one of the key findings from Checkout.com’s latest Global Retailers Handbook, but it’s not all bad news. The report says that if the past […]
UK’s smaller retailers face declining fortunes ahead of peak shopping period’s
Xero is calling on consumers to shop small, following the latest data showing that retail was the only small business sector to record a fall in sales in the year to October. Xero’s Small Business Index, based on anonymised and aggregated data from hundreds of thousands of small businesses, showed that UK retailers experienced a […]
WEBINAR REWIND: How to solve refund abuse – Rewatch on-demand
Ravelin’s Mark Barlow begins this essential webinar with a simple question for online retailers: Do you think you have a refund problem? Well, if you don’t think you have, then it’s because you’re not looking hard enough. This introduction sets up a sobering reality check for anyone involved in retail, but also promises to reveal […]
WEBINAR: How to solve refund abuse
Refund abuse is at an all-time high and it’s attacking your bottom line! Unfortunately, it’s rarely a straightforward challenge. Thankfully, Ravelin’s Chief Product Officer, Mark Barlow, is here to simplify it all. Refund behaviour ranges from legitimate refunds to opportunistic abuse and hardened fraudulent activity. You want to balance cutting out the abuse with retaining […]
Why sustainable home delivery is a win-win for consumers and retailers alike
Focusing on sustainable home delivery will generate greater sales and more profitable operations, explains Chris Jones, EVP, Descartes… Two seemingly conflicting trends are coming together that, if addressed correctly, could provide retailers with a competitive advantage and make them more profitable. First, consumers are increasingly concerned about the environment and are more willing than ever […]
