Companies ‘must provide more clarity’ around ESG strategies
Despite the growing attention on environmental, social, and governance (ESG) performance, many companies across all sectors, including retail, are still struggling to communicate their ESG strategies to stakeholders, leading to a lack of awareness and understanding of their efforts in this area. GlobalData’s ESG Sentiment Polls Q4 2022 find that 68% of respondents either believed […]
Card payments in China set for post-Covid surge
The Chinese government’s recent announcements regarding the termination of zero-COVID policies and the relaxation of restrictions will drive 3.6% growth in the country’s card payments this year. That’s according to GlobalData, which has analysed a market that was among the fastest-growing globally, but experienced an adverse impact from the COVID-19 pandemic. Ravi Sharma, Lead Banking and Payments […]
Poor home delivery performance impacting e-commerce brands
Home delivery performance has slightly improved in 2022/23, but 67% of consumers still face delivery problems that are negatively impacting ecommerce brands. That’s according to Descartes’ second annual consumer sentiment study of ecommerce home delivery, which studied 8,000 consumers across ten European and North American countries. “This past year’s growth slowdown in ecommerce and home delivery has […]
Machine customers: The biggest commerce opportunity of the decade?
Machine customers represent one of the biggest new growth opportunities of the decade, and business leaders must act now to create a path to entry to a business megatrend that will eventually be more significant than the arrival of digital commerce. To take a step back: A machine customer is a non-human economic actor who […]
Successful brands ‘prioritise first-party data and advertising agility’
Gartner has released a list of Genius Brands within its latest Gartner Digital IQ Index, identifying the best-in-class brands across 15 industries, with forty-five of the 1,402 brands analysed categorised as ‘Genius this year. On average, Genius Brands achieved 10.9x more site traffic than their peers in 2022 and grew their revenue by 8.6% in […]
Lack of EPR preparedness in retail highlighted in new data
The vast majority of UK businesses view their packaging data collection capability as a ‘work in progress’, with m any retail businesses concerned about the financial implications. According to a survey by environmental compliance data specialist Ecoveritas, 86% of respondents are yet to establish their data collection processes fully, despite the strengthening of a statutory instrument (SI), […]
Businesses back away from TikTok ad spend
A benchmarking report from Productsup has identified the top four business priorities for creating strong customer experiences in 2023. The report is based on a survey of 755 senior decision-makers from 16 countries – either personally responsible for or reporting to those responsible for – managing product information at their organization. Productsup’s latest study reveals where businesses […]
Brand marketers to enter 2023 with an ‘imperative to drive growth in a volatile environment’
Shifting customer behaviours that amplify uncertainty, burdensome cross-functional collaboration that yields worse organisational outcomes and disruptive market dynamics that erode traditional sources of brand value are the three key trends that will impact CMOs in 2023. That’s according to analysis by Gartner, which says the current environment demands a relentless focus on customer value, purposeful evolution of […]
Checkout.com Retail Report: ‘Merchants need to adapt to changing nature of digital consumption’
Retailers are working in an increasingly challenging environment. The aftereffects of the pandemic, inflationary pressures in supply chains, and the looming cost of living crisis create the perfect storm of uncertainty. That’s one of the key findings from Checkout.com’s latest Global Retailers Handbook, but it’s not all bad news. The report says that if the past […]
UK’s smaller retailers face declining fortunes ahead of peak shopping period’s
Xero is calling on consumers to shop small, following the latest data showing that retail was the only small business sector to record a fall in sales in the year to October. Xero’s Small Business Index, based on anonymised and aggregated data from hundreds of thousands of small businesses, showed that UK retailers experienced a […]
