Lessons from 2022: from DIY supply chains to cost-cut conscious consumerism
By Andrew Busby, Global Industry Retail Lead at Software AG The year of conscious convenience Some have heralded 2023 as the year that next-generation technology like AR and VR. But even if the metaverse may start to take hold, the reality is that for most shoppers this level of day-to-day integration is way off. Instead, […]
UK’s smaller retailers face declining fortunes ahead of peak shopping period’s
Xero is calling on consumers to shop small, following the latest data showing that retail was the only small business sector to record a fall in sales in the year to October. Xero’s Small Business Index, based on anonymised and aggregated data from hundreds of thousands of small businesses, showed that UK retailers experienced a […]
WEBINAR REWIND: How to solve refund abuse – Rewatch on-demand
Ravelin’s Mark Barlow begins this essential webinar with a simple question for online retailers: Do you think you have a refund problem? Well, if you don’t think you have, then it’s because you’re not looking hard enough. This introduction sets up a sobering reality check for anyone involved in retail, but also promises to reveal […]
WEBINAR: How to solve refund abuse
Refund abuse is at an all-time high and it’s attacking your bottom line! Unfortunately, it’s rarely a straightforward challenge. Thankfully, Ravelin’s Chief Product Officer, Mark Barlow, is here to simplify it all. Refund behaviour ranges from legitimate refunds to opportunistic abuse and hardened fraudulent activity. You want to balance cutting out the abuse with retaining […]
Consortiums like Stripe’s can help companies achieve net-zero goals
Consortiums, with a collective goal of reducing carbon emissions, can address common challenges and attract investment from big companies to accelerate and support the implementation of decarbonisation strategies. Vaibhav Gundre, Senior Consultant of Disruptive Tech at GlobalData, said: “There is a growing consensus that to achieve the 2050 net-zero goal requires collaboration among the governments, […]
Hyper-personal logistics: Omnichannel’s balancing act
Alex MacPherson, Director of Solution Consultancy and Account Management at Manhattan Associates, explores how retailers can find the right balance between the ever-increasing demands for seemingly faster, more personalised brand experiences, while at the same time balancing the need to be more sustainable and environmentally conscious as brands and consumers… Ethical and sustainable behaviour has […]
Making sure your app and website is ready for peak shopping
As Black Friday quickly approaches, it marks the start of the holiday shopping season and endless opportunities for ecommerce sites to advertise tempting promotions for sales-hungry customers. In 2021, UK shoppers roughly spent £9.2bn in Black Friday sales. With the cost of living crisis hitting households hard, it’s hard to predict what this year’s figures […]
5 ways the checkout is changing
The retail landscape in the UK is changing. More and more UK shoppers are moving online, and this has created an opportunity for retailers with a strong online presence to win more sales. But new research from YouGov suggests that incumbent payment methods like cards, which were built for the pre-internet economy, are increasingly holding […]
The evolution of the 3D-Secure protocol: from 3DS to 3DS 2.2
By Checkout.com New rules for Strong Customer Authentication (SCA) came into effect in most European countries during 2021. Part of this mandate has been to use 3DS to authenticate payments. Since the first version of this technology was created there have been continuous improvements that have started to align security concerns with those of customer […]
How will shoppers pay online in 2026?
By TrueLayer Cards have been successful in driving global commerce over the last century, but they weren’t designed for digital. The experience of paying by card online is often poor and security is weak — yet costs to businesses remains high. In 2021, credit and debit cards made up 41% of all ecommerce payments in […]
