The Importance of 1:1 Consumer Personalisation in eCommerce
Consumer personalisation has become a strategic priority for retailers looking to meet rising customer expectations and drive incremental revenue. Rather than delivering the same experience to broad customer segments, brands are increasingly moving towards 1:1 personalisation, tailoring every digital touchpoint to the individual in real time. This approach helps retailers deliver more relevant experiences that […]
September is Personalisation and Artificial Intelligence Month on eCommerce & Payments Briefing – Here’s how to get involved!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in September we’ll be focussing on Personalisation and Artificial Intelligence Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a […]
CHARGEBACKS MONTH: Building a proactive prevention strategy in 2025
Chargebacks remain a significant threat to profitability in the UK’s e-commerce sector, with evolving fraud tactics, shifting customer expectations, and regulatory changes creating a complex landscape. Successful retailers, many of who are attending the eCommerce Forum, are moving beyond reactive dispute handling and instead embracing proactive, end-to-end strategies to prevent chargebacks before they happen… At […]
VIDEO: You can now register for February’s eCommerce Forum
The eCommerce Forum provides a unique experience for professionals who are looking to explore a diverse range of industry solutions and connect with top suppliers, and industry peers in a highly focused and intimate environment. Watch our short attendee experience video to see what you can expect at the event! The event is invitation only, and is entirely free for eCommerce professionals, like […]
Emarsys research points to AI disconnect in UK retail
Over half of UK consumers (57%) have little-to-no trust in brands to use AI responsibly, while 76% say they lack confidence in the data privacy of AI, a 41% drop since 2024. That’s according to new research from SAP Emarsys, which includes insights from 2,000 UK consumers and 250 UK marketers. The findings show a growing disconnect: […]
GOOGLE SHOPPING MONTH: Winning the Buy Box – How to optimise product feeds for success
With competition fiercer than ever in online retail, Google Shopping remains a vital sales channel for e-commerce professionals seeking visibility, clicks, and conversions. But simply having a presence is not enough. Winning the ‘Buy Box’, that top spot in search results, increasingly depends on the precision and quality of your product feed… Product feeds are […]
Offering Alternative Payment Methods eCommerce: Supporting the Buyer’s Right to Choose
As retailers expand internationally and diversify their customer base, supporting a broad range of payment preferences has become central to boosting conversion rates, reducing basket abandonment and building trust with global shoppers. An effective alternative payment methods eCommerce strategy allows retailers to offer customers the payment options they expect, while Payment Service Providers (PSPs) make […]
August 2025 is Google Shopping and Chargeback Systems Month on eCommerce & Payments Briefing
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in August we’ll be focussing on Google Shopping & Chargeback Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a […]
eCommerce Forum: Save the date for February 2026
Don’t worry if you missed this month’s eCommerce Forum! The next event will be taking place on February 5th 2026 at the Hilton London Canary Wharf. Don’t delay! Register here. It could be the most productive day you spend out of the office next year, so act swiftly if you want to join us. You’ll have […]
SAVE THE DATE: eCommerce Forum – February 2026
Don’t worry if you missed this month’s eCommerce Forum! The next event will be taking place on February 5th 2026 at the Hilton London Canary Wharf. Don’t delay! Register here. It could be the most productive day you spend out of the office next year, so act swiftly if you want to join us. You’ll have […]