The store is dead, long live the store
By Alex McPherson, Director of Solution Consulting and Account Management, Manahattan Associates There are few in retail circles who would argue that the role of the store is the same as it was at the start of 2020, with the retail industry (like every other on the planet) undeniably changed as a result of the […]
Smarter Payments Summit: Everything you need in one place
As a payments professional there’s a free pass waiting for you at the Smarter Payments Summit, which is taking place on September 7th at the Hilton London Canary Wharf. The Smarter Payments Summit‘s fully complimentary pass includes; – A personalised “corporate speed-dating” itinerary of short meetings with innovative and budget-saving suppliers, that can support your current and upcoming projects […]
Is 2022 the year card payments expire?
Card payments may be the single most common way we choose to pay in the UK — there were 15.8 billion debit card payments in 2020 — but they weren’t designed for digital commerce. They were invented in the 50s by a businessman who forgot his wallet in a restaurant. And it shows. The 16-digit […]
Wellbeing strategies: Why retail leaders need to act now
As Covid cases hit their highest levels for months, the pandemic is exacerbating staff shortages in retail. According to ONS figures, infection rates in retail almost doubled between the start of March and mid-March. Against this backdrop of chronic absences, there were almost triple the number of vacancies in February 2022, when compared to February […]
Do you specialise in Multi-Channel or mWallets Solutions? We want to hear from you!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in May we’ll be focussing on Multi-Channel and mWallets Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a Multi-Channel or […]
Join the industry’s leading professionals at the eCommerce Forum
Register today for the eCommerce Forum and you’ll be joining an intimate guest list of other senior eCommerce professionals. It’s entirely free for you to attend – simply register here. As our guest, you’ll be provided with an itinerary of face-to-face meetings with suppliers who match your requirements. You can also attend insightful seminars and network […]
Nielsen: Only 26% of global marketers are confident in their audience data
With consumer buying habits very much a focus following the enormous change that COVID-19 has left on their behaviour, Nielsen has for the very first time conducted a global survey that includes insights incorporating EMEA (Europe, Middle East and Africa) marketers. Respondents surveyed came from manager-level and above, overseeing marketing budgets of US$1 million upwards, working […]
Top UK retailers’ customer service quality ranked
A new report has reviewed the customer service offering of major high street and online brands to determine who is providing the best service on the market. The mystery shopping data, conducted by FM Outsource, has been condensed into a report to highlight how customer service is being done effectively in the modern landscape, and […]
How retailers can improve their interviewing process to avoid losing top talent
For workers across a wide range of industries, the Covid-19 pandemic presented a huge challenge, but also an opportunity to sit back and reassess their life and career. Having considered their work-life balance, priorities and future goals, many made the decision to quit their current job, or to leave the workforce entirely. This phenomenon, known […]
50% of shoppers won’t use ‘greenwashing’ retailers
As consumer demand for environmentally friendly and green products grows, retailers could be risking lost long-term loyalty if their sustainability efforts aren’t genuine, research from Retail Technology Show has warned. Original research of over 2,000 UK shoppers in Retail Technology Show’s latest ‘Retail Revolution’ report showed that almost half (47%) already actively buy more from brands […]
