PAYMENTS: EoE Co-op introduces direct self-checkout donation button
The East of England Co-op has introduced a new button on their self-checkouts which allows shoppers to donate money straight to their local communities via the East of England Co-op’s community programmes. The new ‘Supporting our communities’ button, made possible by the regional retailer’s recent self-checkout replacement project, allows members and customers to donate an amount of their choice to the store’s chosen Local Giving charity (available from […]
CUSTOMER ENGAGEMENT: The new KPIs defining customer engagement success in e-commerce
E-commerce performance was judged primarily on conversion rates, click-throughs and average order value. While these metrics still matter, they no longer tell the full story. In 2026, as competition intensifies and acquisition costs remain high, senior e-commerce leaders attending the eCommerce Forum are redefining success around a more valuable goal: sustained customer engagement. The challenge […]
Ecom Mixer: Where the UK’s e-commerce community connects, collaborates and celebrates
If you’re active in the UK’s thriving e-commerce ecosystem, the Ecom Mixer is shaping up to be one of the must-attend networking events of early-2026. Hosted in partnership with ConversionWise in the heart of London on February 5th at The Sipping Room, this informal yet highly valuable gathering brings together senior leaders, innovators and practitioners from across the sector for […]
Upskill your career with our online courses for e-commerce professionals – fully revised & updated for 2026
Did you know we have a wide selection of online courses tailored specifically for the eCommerce sector, enabling you to both amass new skills and improve existing ones in 2026 and beyond – log in and start learning today! These are specially-curated online courses designed to help you and your team improve expertise and learn […]
In January 2026 we’re covering Customer Engagement Solutions and ePayments on eCommerce & Payments Briefing – Make sure your solutions are part of it!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in January we’ll be focussing on Customer Engagement Solutions and ePayment Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]
Baskets being abandoned due to accessibility issues
Research has indicated that accessibility issues are causing shoppers to abandon online purchases during the busiest retail periods of the year. The research, conducted by AccessiWay, highlights how design and accessibility barriers shape online behaviour and suggests that improving accessibility could make Black Friday and January sales more profitable for businesses. Among shoppers with disabilities, 76% report that […]
IT SECURITY MONTH: Bot Threats 3.0 – Stopping AI-driven fraud, scalping and account takeover in e-commerce
Bot activity has become one of the most disruptive and costly security challenges for e-commerce retailers. What began a decade ago as relatively simple scripts scraping prices or testing stolen passwords has evolved into a sophisticated, AI-enabled threat landscape. As we move into 2026, bot attacks are no longer crude or easily detected. They are […]
From Black Friday to Bright Futures: Discover the next chapter in online retail at the eCommerce Forum
As the industry reflects on the momentum generated from Black Friday and Christmas, the eCommerce Forum is an opportunity to escape the noise and discover what trends are coming next in a focused, engaging and distraction-free environment. We invite retailers, brands, and technology partners to join us next year as we continue exploring partnerships, ideas and new […]
‘Dangerous disconnect’ in UK retail when it comes to cybersecurity
Independent research from Six Degrees has highlighted what the company says is a ‘dangerous disconnect’ between retailer cyber confidence and real-world cyber resilience. Data from the Six Degrees Retail Whitepaper shows that while most UK retailers are highly confident about their security posture, one in five admit their current defences wouldn’t prevent a cyber-attack. This disconnect has far-reaching impacts because the retail sector […]
This Black Friday, will AI finally make online shopping more inclusive?
As the web begins to evolve into something more conversational and action-driven through AI usage, questions about accessibility are once again coming to the forefront. For people with disabilities, especially those who rely on assistive technologies, the promise of agentic AI, the kind of artificial intelligence capable of taking meaningful action on a person’s behalf, […]