Sourcing payment processing solutions: What to consider in 2026
Payment processing has become a critical component of customer experience, conversion optimisation and commercial performance. Consumers increasingly expect fast and secure payment experiences across websites, mobile apps, marketplaces and physical stores. At the same time, merchants are under pressure to manage transaction costs, reduce fraud and support an expanding range of payment methods… Selecting the […]
5 Minutes With… David Benaïnous, Sales Director at Brevo
In this edition of 5 Minutes With…, we speak to David Benaïnous, Sales Director at Brevo, about the industry’s biggest challenges and opportunities, the growing role of AI and first-party data, and why retention is becoming the defining priority for brands looking to drive sustainable growth… Brevo is an all-in-one CRM and customer engagement platform […]
The eCom Mixer – The networking event of the summer
Summer is finally here and that means one thing – The eCom Mixer is is just around the corner! Mark your calendar for a fantastic evening of networking at The Sipping Room, Canary Wharf, where meaningful conversations happen in a relaxed and enjoyable setting. Event Details: Date: Thursday 9th JulyLocation: The Sipping Room, LondonTime: Starting at 5PMCost: FREE […]
The FCA’s Consumer Duty challenge is changing shape
When the Consumer Duty first came into force in July 2023, it dominated regulatory discussion across financial services. But the preparation had been going on for many months prior. This saw firms rush to build implementation plans, governance committees expand and boards spending months working through what ‘good outcomes’ would mean in practice. The FCA’s […]
Retailers warned over consumer trust risks as AI shopping assistants become more autonomous
Retailers are being urged to prioritise transparency and human oversight as AI-powered shopping assistants become increasingly embedded in the online customer journey. Research from Exploding Topics by Semrush found that while 78% of consumers have used AI to support shopping decisions in the past six months, only one in three would trust AI to actually […]
MWALLETS MONTH: What merchants should look for in their next supplier partnership
For retailers and payment leaders, Apple Pay, Google Pay, PayPal and other digital wallet options are increasingly influencing conversion rates, customer trust, fraud prevention strategies and long-term customer experience planning. As adoption continues to grow, selecting the right mobile wallet and payment partner is becoming a more strategic technology decision for brands attending the eCommerce […]
In June 2026 we’re covering Affiliate Marketing and Payments Processor solutions – Make sure yours are part of the story!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in June we’ll be focussing on Affiliate Marketing and Payments Processor solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]
Gen Z return culture forces retailers to rethink fraud controls and reverse logistics
Retailers are facing mounting pressure to overhaul returns strategies as new research reveals a sharp rise in ‘serial returners’ among Gen Z shoppers, raising fresh challenges around reverse logistics, customer retention and fraud prevention. Research from delivery intelligence platform Ingrid found that 53% of Gen Z consumers now identify as serial returners, up from just […]
MWALLETS MONTH: How UK retailers are preparing for the next wave of digital wallet innovation
Mobile wallets have already become a mainstream part of the UK e-commerce experience, but for many retailers at the eCommerce Forum the conversation is now shifting beyond payment convenience towards broader digital commerce ecosystems… While Apple Pay, Google Pay and PayPal remain dominant players, the next phase of mWallet innovation is expected to bring together […]
Secure your place at the next eComm Mixer
We’re thrilled to invite you to The Mixer – an exclusive networking event designed for top professionals and suppliers in the eComm industry. This is your opportunity to connect with industry leaders, decision-makers, and solution providers in a relaxed yet professional setting. Whether you’re looking to expand your network, explore new business opportunities, or gain valuable industry […]