Black Friday: Is your website and app ready for one of the biggest sales of the year?
With Black Friday just around the corner, it marks the start of the holiday shopping season and endless opportunities for ecommerce sites to advertise tempting promotions for sales-hungry customers. In 2021, UK shoppers roughly spent £9.2bn in Black Friday sales. With the cost of living crisis hitting households hard, it’s hard to predict what this […]
eCommerce and retail ‘facing digital skills gap’
Demand for digitally skilled workers in UK vertical industries including technology, finance, ecommerce and retail, is outgrowing the level of digital skills available. Yet, only half (51%) of British companies within these vertical industries are willing to spend more than £25,000 on recruitment and learning and development (L&D) combined, to boost skills such as cybersecurity, […]
End of the line for returns
Is the cost of living crisis the final straw for free returns? With retailers under ever greater cost pressures, even nominal returns fees will not safeguard margins. But, while retailers may fear disenfranchising customers by increasing returns costs, many consumers are increasingly looking for sustainable products and businesses that embrace the circular economy. To combat […]
Retail recalibration ‘key to success’ in hybrid customer era
82% of in-store purchases are influenced by online channels, according to latest research from Manhattan Associates. The omnichannel commerce specialist has revealed the findings of its latest international research, highlighting the need for retailers to keep up with the pace of evolving consumer expectations. It also revealed a retail landscape where the lines between physical […]
How to change the balance of home delivery
By Katie Langley, Global Sales Director at Doddle In many ways, home delivery is a luxury-level experience. Whatever you want from the infinite aisle of the internet is delivered to your door for a nominal fee. However, it’s also incredibly inefficient with lots of small drops to many addresses, with a large percentage of those […]
Nearly one-third of consumers are planning to spend less this Christmas
Twenty-eight percent of consumers are planning to spend less this holiday season and only 10% plan to spend more than previous years, according to a survey by Gartner. For consumers who anticipate spending more, the vast majority of consumers note that it is a result of brands raising prices due to inflation. Gartner surveyed 306 […]
Micro-fulfilment and opportunistic retail
eCommerce retail is changing. Opportunities abound for switched on businesses, but growth is no longer linear. Successful retailers need to be opportunistic, spotting a new market and rapidly responding. Micro-fulfilment is now a vital component of the agile eCommerce strategy. Locating smaller volumes of stock closer to the customer is key to reducing carriage costs […]
62% of consumers dissatisfied with retailers’ sustainability efforts for delivery
Only 38% of consumers feel retailers are doing a good job of using sustainable delivery practices. Over 50%, however, indicate they were quite/very interested in environmentally friendly delivery methods, and 54% would be willing to accept longer lead times for an environmentally friendly delivery. Those are the headline stats from Descartes’ Retailers: Sustainability is Not a […]
Hyper-personal logistics: Omnichannel’s balancing act
Alex MacPherson, Director of Solution Consultancy and Account Management at Manhattan Associates, explores how retailers can find the right balance between the ever-increasing demands for seemingly faster, more personalised brand experiences, while at the same time balancing the need to be more sustainable and environmentally conscious as brands and consumers… Ethical and sustainable behaviour has […]
Retail and high-tech top industries for most web attacks in 1H 2022
Radware‘s First Half 2022 Global Threat Analysis Report. says the cyber threat in 1H22 shifted from the consequences of the pandemic, including an increase in attack surfaces driven by work from home and the rise of underground crime syndicates, to a ground swell of DDoS activity launched by patriotic hacktivists and new legions of threat actors […]
