The evolution of the 3D-Secure protocol: from 3DS to 3DS 2.2
By Checkout.com New rules for Strong Customer Authentication (SCA) came into effect in most European countries during 2021. Part of this mandate has been to use 3DS to authenticate payments. Since the first version of this technology was created there have been continuous improvements that have started to align security concerns with those of customer […]
How to improve your website conversion rates with functional testing
The ecommerce market is set to reach more than $8.3 trillion by 2025 according to fintech leader FIS. That’s a massive opportunity for online retailers and this article explores how thorough and ongoing functional testing can help you realise your digital potential and capture your share with fewer growing pains. What is functional testing? Functional […]
UK grocery shoppers struggling to book delivery slots
Consumers are seeking speed and convenience when shopping for groceries online, with a survey of 2,000 UK shoppers found 54% expect their groceries to be delivered within the same week and 9% expect to receive their groceries on the same day when they order online. New research from end-to-end managed services provider Ensono shows that Younger […]
90% of UK cyberattacks in retail ‘are avoidable’
90 per cent of Director level respondents to a survey whose organisations across retail, the public sector, financial services and healthcare have experienced a cyber breach agreed most cyber attacks were avoidable. That’s one of the insights to emerge for new research from Tanium, Cybersecurity: Prevention Is Better than the Cure, which reveals the amount of time […]
Q&A: My eCommerce fulfilment provider lost 50,000 units of my stock: Now I work for their competitor
Adam Johnson once owned an online gaming business, but now works as a Sales Director at eCommerce fulfilment provider, Zendbox. In this Q&A, Johnson shares his experiences with his previous fulfilment provider and explains why their poor service played a role in him deciding to sell his business and work for their competitor… When and why […]
The most overlooked method of improving conversion rates
In the era of accelerating digital opportunity and hypercompetition, ecommerce teams need websites and apps that deliver value to customers from the moment they’re released, with constant updates to functionality that open up more sales opportunities, drive loyalty and increase conversions. Global ecommerce sales are predicted to reach $7.385 trillion by 2025. How will you […]
How will shoppers pay online in 2026?
By TrueLayer Cards have been successful in driving global commerce over the last century, but they weren’t designed for digital. The experience of paying by card online is often poor and security is weak — yet costs to businesses remains high. In 2021, credit and debit cards made up 41% of all ecommerce payments in […]
eCommerce solutions: 2022 buying trends revealed
A/B Testing, Shipping and Customer Retention & Loyalty top the list of solutions the UK’s leading eCommerce professionals are sourcing in 2022. The findings have been revealed ahead of the next eCommerce Forum and are based on delegate requirements at the event. Delegates registering to attend were asked which areas they needed to invest in […]
Poetic study on ‘atmospheres’ reveals how consumers respond differently to retail spaces and marketing tactics
Retailers must create ‘atmospheres’ that persuade consumers to spend time and money in their commercial spaces, but in doing so may make some customers feel welcome and others unwelcome – possibly even experiencing negative emotions such as shame, fear and disgust, a new study reveals. Researchers from the Universities of Birmingham and Edinburgh, and ESCP […]
37% of transport and warehousing companies up their rates as costs rise
The latest Office for National Statistics (ONS) Business Insights report shows transport and storage companies were forced to pass on higher costs to their customers in April – and the home delivery specialist ParcelHero warns this will raise retail prices and the cost of home deliveries. ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., said: “It’s […]
