Chargebacks have long been the black sheep of payments, squeezed into a single panel at larger conferences or discussed in passing between sessions on checkout and conversion. Yet for merchants, disputes sit at the sharp end of revenue protection, fraud prevention and customer experience all at once.
ChargebackX was created to close that gap. Hosted by Justt, the AI-native chargeback management platform, the event returns for its second year on 9–10 November 2026, and it is completely free to attend. There are no ticket fees and no paid tiers, just two days of virtual programming open to anyone, anywhere, running from 9am to 2pm EST (2pm to 7pm GMT).
Last year’s inaugural edition drew more than 400 live attendees from over 15 countries. This year’s line-up features speakers from leading merchants, payment networks and fraud platforms, including Visa, Mastercard, Worldpay, Patreon, SeatGeek, Best Buy, Sony PlayStation, Lastminute.com, Ravelin and the Merchant Risk Council.
The agenda tackles the issues keeping payments teams busy right now:
- Visa VAMP at the one-year mark: what has changed for merchants since it replaced VDMP and VFMP
- Mastercard’s SMMP, ECP and EFM programmes: how ratio limits work and practical steps to stay under the thresholds
- The new face of friendly fraud: including the growing role of generative AI
- Industry benchmarking: fresh data on win rates and volumes across verticals
- Using AI to fight chargebacks: where automation actually moves the needle
- Vertical breakouts: travel, subscriptions, marketplaces and gaming, plus a Chargebacks 101 primer
Beyond the virtual sessions, ChargebackX is hosting invitation-only networking evenings in New York and Berlin on November 9th, bringing together merchants, issuers, and payments, fraud and risk leaders for candid conversation. Places are limited and can be requested when registering.
Whether you lead payments, fraud, finance or customer operations, ChargebackX promises practical takeaways rather than sales pitches, along with a growing community that keeps the conversation going year-round. Because the event costs nothing, it is easy to bring your whole team along.
Registration is free and open now at https://chargebackx.io/.
