CRM, Customer Retention & Loyalty, Consultancy and Cloud-based systems top the list of solutions the UK’s leading eCommerce professionals are sourcing in 2020.
The findings have been revealed after the last eCommerce Forum and are based on delegate requirements at the recent 2020 event.
Delegates registering to attend the event were asked which areas they needed to invest in during 2020 and beyond.
A significant 80% each are looking to invest in CRM, Customer Retention & Loyalty, Consultancy and Cloud-based systems.
Just behind were A/B testing Solutions (40%), AI Analytics (40%) and Chatbots (also 40%).
% of delegates at the eCommerce Forum sourcing certain products & solutions (Top 10):
Customer Retention & Loyalty 80
eCommerce Cloud Based Solutions 60
A/B Testing Solutions 40
AI Analytics 40
Conversion Rate Optimisation 40
Cross Border Payments 40
Interactive Media 40
To find out more about the eCommerce Forum, visit https://ecommerce-forum.co.uk.