9th July 2026
Hilton London Canary Wharf
4th February 2027
Hilton London Canary Wharf
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Do you specialise in Conversion Rate Optimisation or Fraud Management? We want to hear from you!

Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in April we’ll be focussing on Conversion Rate Optimisation and Fraud Management Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]

UK’s top cashless locations reveal North-South divide

Southend-on-Sea has knocked Bristol off of top spot for number one location for contactless payments in the UK in 2019. That’s according to data from Paymentsense, which has analysed 305 million transactions across the whole of 2019 to reveal the nation’s spending habits, looking at the places which are set to become cashless the fastest. […]

Digital Payment Solutions: 2020 buying trends revealed

Card Payment Solutions, Mobile Payments and Payment Service Providers top the list of solutions the UK’s leading eCommerce and retail professionals are sourcing in 2020. The findings have been revealed after the last Smarter Payments Summit and are based on delegate requirements at the recent 2019 event. Delegates registering to attend the event were asked […]

PODCAST: What does 2020 hold for digital marketing?

In this podcast from Search Laboratory, founder Ian Harris is joined by Rob Marsden, Head of SEO and Pete Whitmarsh, Head of Paid Media, to discuss the role of artificial intelligence and machine learning over the past year and where they expect this trend to go in the year ahead. They also delve into the […]

Digital Customer Engagement Summit: Everything you need to know

This autumn’s Digital Customer Engagement Summit will build on the inaugural 2019 event’s success – make sure you’re there! Register for your complimentary guest place today. What can I expect? Taking place on October 13th at the Hilton London Canary Wharf, the Digital Customer Engagement Summit allows senior customer service professionals to share forward-thinking ideas, […]

eCommerce Forum returns this summer – Registration open!

Registration is now open for this summer’s eCommerce Forum – Claim your complimentary guest pass today. What can I expect? Taking place on July 7th at the Hilton London Canary Wharf, the eCommerce Forum allows senior ecommerce professionals to share forward-thinking ideas, meet new partners and discover new ways to underpin their strategies. It’s entirely FREE […]

GUEST BLOG: How eCommerce marketers can crack the customer retention code

By Conor McGrath, Head of UK and Nordic Clients at parcelLab The changing nature of business means that few statistics stand the test of time. But one particular figure from over a decade ago by Frederick Reichheld of Bain & Company – originally published in the Harvard Business Review – continues to crop up when […]

Access to Cash Review warns Chancellor over digital economy

Campaign group Action to Cash Review has warned incoming Chancellor Rishi Sunak that the abandonment of cash as a means of payment could scupper the economy and leave many sections of society financially isolated. The move came as the group revealed data that indicates less than 10% of transactions will be made in cash by […]

eCommerce industry 2020 buying trends revealed

CRM, Customer Retention & Loyalty, Consultancy and Cloud-based systems top the list of solutions the UK’s leading eCommerce professionals are sourcing in 2020. The findings have been revealed after the last eCommerce Forum and are based on delegate requirements at the recent 2020 event. Delegates registering to attend the event were asked which areas they […]

Do you specialise in Mobile Optimisation or Card Payment Solutions? We want to hear from you!

Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in March we’ll be focussing on Mobile Optimisation or Card Payment Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]