eCommerce Forum – We’ll get through this together!
In light of the current pandemic, we wanted to reassure you that the eCommerce Forum is still going ahead. 7th July – Hilton London Canary Wharf This small, niche event is far removed from the traditional busy and crowded exhibitions – providing you with pre-arranged meetings with suppliers and solution providers who match your requirements. It is entirely free for […]
Just Eat is offering NHS workers 25 per cent off all orders
Just Eat has announced it is offering NHS workers 25 per cent off all orders as a way of saying thank you and to show appreciation for their extraordinary work. Clearly, following government restrictions, many restaurants and cafes across the UK have made the decision to close. Those that remain open are only offering takeaways, […]
Coronavirus means surge in online ordering continues
Online food shopping has seen steady growth within the UK for a number of years, with one in five UK internet users aged 18 and over buying groceries online, according to a YouGov survey conducted in Q3 2019. However, this has surged with the outbreak of COVID-19, and supermarkets are struggling to keep up with […]
Coronavirus: Tesco limits online orders
Retail giant Tesco is limiting online grocery orders to 80 items only in a bid to prevent stockpiling as a result of the COVID-19 outbreak. Previously, the average number of products ordered online by consumers would have been under 60 products, but that figure has risen sharply in recent weeks. The new limit by Tesco […]
Digital Customer Engagement Summit – Unlock the secrets of customer care
Are you free on October 13th? Join 60 of your peers at the Digital Customer Engagement Summit! This is a bespoke and highly-targeted one-day event created specifically for senior professionals like you. It is entirely FREE for you to attend. Simply register your place here! When: 13 October Where: Hilton London Canary Wharf Format: Corporate […]
eCommerce Forum – Everything you need to know
The eCommerce Forum is a bespoke and highly-targeted one-day event created specifically for senior ecommerce professionals like you. It is entirely FREE for you to attend – register your place here. When: 7th July Where: Hilton London Canary Wharf Format: You will be provided with a bespoke and personalised itinerary of pre-arranged, 1-2-1 meetings with […]
The role of skills and training in first-point-of-contact resolution
Martin Ellingham, Product Director at Aptean Respond, looks at the role of skills and training in first point of contact complaint resolution… As we know all too well, when it comes to complaints, first-point-of-contact resolution is the holy grail. Resolving complaints at the initial interaction without having to escalate further not only results in more […]
U-Freight talks ups eCommerce logistics opportunities
The ‘exponential growth’ of eCommerce and the increased role of consumers in individual transactions pose several challenges to governments and businesses alike, whether in terms of trade facilitation, safety/security or the collection of duties and taxes – but the opportunities are myriad. That’s the view of Simon Wong, CEO of the U-Freight Group, who said […]
Conscious Choices: Why Recommerce in Luxury Fashion is Here to Stay
By Philip Hall, Managing Director of Europe, CommerceHub The rise of clothing recommerce (“resale commerce”— the process of selling previously-owned clothing items) speaks to what today’s consumers want: the ability to break free of fashion’s traditional seasonal cycle and access products from high-quality brands at lower prices. Luxury retailers and marketplaces have been making serious moves […]
Smarter Payments Summit: Confirm your play today!
There’s a complimentary guest place reserved for you at the Smarter Payments Summit – Can you join 60 of your peers? 8 September – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- Source new innovative and budget-saving suppliers Attend […]
