CUSTOMER ENGAGEMENT MONTH: Building lasting relationships using AI and ML
Customer engagement strategies are more critical than ever for standing out in a crowded e-commerce market. Personalisation and loyalty programs are two pillars driving deeper connections with customers, fostering trust, and enhancing long-term retention. Delegates attending the eCommerce Forum are leveraging advanced and creative approaches to deliver bespoke experiences and build lasting relationships – here’s […]
eCommerce Forum: Final Call for delegate places!
There is now limited availability to join us in February at the eCommerce Forum, where top speakers such as Oliver Kenyon, Co-founder at ConversionWise, will be sharing their experience and knowledge – register today! 4th February | Hilton London Canary Wharf | Free attendance Book Now! (Places are limited) Seminar Overview “Unlocking $100M+ in Extra Sales” The secret tool we used to capture […]
February 2025 is Mobile Optimisation and Mobile Payments Month on eCommerce & Payments Briefing – Here’s how to get involved!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in February we’ll be focussing on Mobile Optimisation and Mobile Payments Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]
CUSTOMER ENGAGEMENT MONTH: Leveraging Chatbots and Live Support to boost engagement in 2025
In 2025 customer expectations will be higher than ever. One of the most transformative trends reshaping the industry is conversational commerce – the use of chatbots, live chat, and voice assistants to provide personalised, real-time interactions. For e-commerce and payments professionals, adopting these tools is essential to enhance customer engagement, streamline service, and drive sales… What […]
CASE STUDY: Brands encouraged to prioritise the silent majority
Almost three-in-five (58%) UK consumers are ‘silently loyal’ to brands — regularly purchasing from them while never recommending them publicly. That’s according to the SAP Emarsys Customer Loyalty Index (CLI), which surveyed over 2,000 UK consumers, revealing that so called ‘silent loyalty’ has increased among UK consumers since 2022, from 56% to 58% in 2024. Unsurprisingly, it can be […]
Will you be joining AB Inbev, Boohoo, Tesco and more at next month’s eCommerce Forum?
Connect with leading suppliers in one-on-one meetings to benchmark for your 2025 projects at the eCommerce Forum. Learn from insightful seminars led by industry experts and network with peers to share ideas and build lasting connections. 4th February | Hilton London Canary Wharf | Free attendance – Book Now! Don’t miss this opportunity to shape the future of your business alongside top decision-makers and […]
January 2025 is Customer Engagement & ePayment Solutions Month on eCommerce & Payments Briefing!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in January we’ll be focussing on Customer Engagement & ePayment Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a […]
Online courses for e-commerce professionals – fully updated for 2025
We have a wide selection of online courses tailored specifically for the eCommerce sector, enabling you to both amass new skills and improve existing ones in 2025 and beyond – start learning today! These are specially-curated online courses designed to help you and your team improve expertise and learn new things. The Sales & Marketing […]
The importance of engaging and building loyalty in the ‘Golden Quarter’
With festive online shopping continuing to rise, ecommerce experts are reminding businesses about the importance of using this key sales period to engage and nurture new customer relationships – creating loyal, repeat customers. Economists are predicting that online spend in Britain during the ‘Golden Quarter’ (November to January) is set to hit £28 billion this […]
IT SECURITY MONTH: AI on the rise as thoughts move to quantum-safe cryptography
The e-commerce and payments sectors are witnessing significant advancements in cybersecurity systems to combat increasingly sophisticated threats. With the surge in digital transactions and evolving cyber risks, robust security has become a cornerstone for maintaining trust, compliance, and operational resilience. Here’s an overview of the latest developments, best practices, and future outlook… 1. AI and […]
