End of the line for returns
Is the cost of living crisis the final straw for free returns? With retailers under ever greater cost pressures, even nominal returns fees will not safeguard margins. But, while retailers may fear disenfranchising customers by increasing returns costs, many consumers are increasingly looking for sustainable products and businesses that embrace the circular economy. To combat […]
Retail recalibration ‘key to success’ in hybrid customer era
82% of in-store purchases are influenced by online channels, according to latest research from Manhattan Associates. The omnichannel commerce specialist has revealed the findings of its latest international research, highlighting the need for retailers to keep up with the pace of evolving consumer expectations. It also revealed a retail landscape where the lines between physical […]
How to change the balance of home delivery
By Katie Langley, Global Sales Director at Doddle In many ways, home delivery is a luxury-level experience. Whatever you want from the infinite aisle of the internet is delivered to your door for a nominal fee. However, it’s also incredibly inefficient with lots of small drops to many addresses, with a large percentage of those […]
Hyper-personal logistics: Omnichannel’s balancing act
Alex MacPherson, Director of Solution Consultancy and Account Management at Manhattan Associates, explores how retailers can find the right balance between the ever-increasing demands for seemingly faster, more personalised brand experiences, while at the same time balancing the need to be more sustainable and environmentally conscious as brands and consumers… Ethical and sustainable behaviour has […]
Making sure your app and website is ready for peak shopping
As Black Friday quickly approaches, it marks the start of the holiday shopping season and endless opportunities for ecommerce sites to advertise tempting promotions for sales-hungry customers. In 2021, UK shoppers roughly spent £9.2bn in Black Friday sales. With the cost of living crisis hitting households hard, it’s hard to predict what this year’s figures […]
Data in retail – The power it can harness
By Charles Southwood, Regional VP at Denodo Historically, retail has always centred around the in-store industry and is categorised as singular and transactional. However, as data begins to underpin the retail industry, retailers are discovering that is far from the case in today’s society. As our lives have become busier in the return to a […]
The unexpected opportunity to accelerate a green commerce revolution
Worldwide pandemics and more recently, military conflicts in Eastern Europe are continuing to cause significant disruption to global commerce, supply chains and consumers. However, in an unexpected turn of fortune, these very same events present an opportunity to rethink many of the approaches that have facilitated rampant consumerism and exacerbated the climate crisis. In due […]
The most overlooked method of improving conversion rates
In the era of accelerating digital opportunity and hypercompetition, ecommerce teams need websites and apps that deliver value to customers from the moment they’re released, with constant updates to functionality that open up more sales opportunities, drive loyalty and increase conversions. Global ecommerce sales are predicted to reach $7.385 trillion by 2025. How will you […]
How will shoppers pay online in 2026?
By TrueLayer Cards have been successful in driving global commerce over the last century, but they weren’t designed for digital. The experience of paying by card online is often poor and security is weak — yet costs to businesses remains high. In 2021, credit and debit cards made up 41% of all ecommerce payments in […]
The future of ecommerce payments: 3 ways open banking is ready to challenge card payments
By TrueLayer One key motivation behind open banking is to enable the growth of alternative payment methods. With the continuing growth of online retail sales and the card network’s ageing infrastructure, there’s an opportunity for the ecommerce industry to embrace open banking payments. Here are three reasons why open banking is ready to challenge the […]
