The rise of AI-driven personalisation in an eCommerce buying cycle
Personalising content according to learning styles is just one way AI could enhance the customer journey for eCommerce clients. Joseph Hirst, Sales & Marketing Director at SOZO, has seen how powerful AI personalisation can be when used across multiple marketing channels – leading to faster engagement, quicker conversions and greater brand loyalty. This is what he […]
Driving profitable growth through rationalised CX & commerce architectures, with multi-domain CX consulting across Shopify, Salesforce and SAP
Enterprise commerce leaders are under intense pressure to do more with less. Growth targets are rising, but so are technology costs, operational complexity and delivery risk. At KPS, we see the same challenge repeatedly: fragmented CX architectures built over years of platform change, tactical integrations and point solutions that no longer scale economically. As multi-domain […]
Magebit on E-commerce trends to watch in 2026
As we move into 2026, brands must stay ahead of evolving customer expectations, shifting data practices, and rapid tech innovation. In this article, Magebit, a full-service agency specialised in complex and busy online stores, shares their perspective on what’s next and how brands can prepare. AI Becomes the Standard Artificial intelligence is moving from experimental to […]
Fulfilment solutions for sports merchandise: keeping our eye on the game
In today’s fast-paced world of sports retail, fans expect more than just great products – they want a seamless experience from the moment they click ‘buy’ to the moment their team gear arrives at their door. Behind every successful sports merchandise brand is a robust fulfilment operation ensuring that fans receive their orders quickly, accurately, […]
Rethinking the last mile: How hosted payment pages are changing payouts
In global commerce, sending money can be even harder than receiving it. Whether paying out to gig workers, settling insurance claims, or rewarding loyalty members, cross-border disbursements have long been held back by clunky and compliance-heavy systems. The challenge isn’t just speed. It’s about trust, security, and user experience. Traditional payout processes often force businesses […]
Keeping Christmas profits and productivity on track in hospitality
The festive season is a prime opportunity for the hospitality sector to drive revenue; and pubs, bars, restaurants and coffee shops typically thrive during this time of year. However, can the same be said for front of house (FOH) and back of house (BOH) teams, who are responsible for driving operations forward? Their aim is […]
Experimentation or Integration? Expert predictions for fintech in 2026
2026 is poised to be a big year for fintech, both for individual users and UK firms. New governmental support emerging for fintech innovators in the UK will lead to expanded use cases for new technologies, while tightening rules for users will provide increased security and protection against malicious activity. Here, we take a look […]
Agentic Commerce: Preparing for the next phase of payments
Artificial intelligence is transforming how consumers shop, and payments are at the heart of this evolution. The rise of agentic commerce – where AI acts on behalf of consumers to find, select, and pay for products – is being hailed as the next major shift in e-commerce. Yet much of the infrastructure needed to make it […]
Fixing the Delivery Gap To Meet The Next Wave of Zennial Expectations
With Millennials firmly cemented in the workforce and Gen Z set to make up 30% of the global job market by 2030, retailers have no choice but to adapt to overcome the next wave of consumer challenges on the horizon. These cohorts have significant spending power. And ignoring the preferences of younger and digitally-native consumers could prove a […]
Beyond Automation: The Role of AI in Ecommerce Growth
Over the last few decades, the biggest changes in commerce haven’t come from technology alone. They’ve come from a convergence of changes in technology as well as the way businesses and consumers adopt it. For example, the shift to online shopping, the rise of mobile, and the explosion of social media. None of these trends […]