How to provide the best customer service when couriers are delayed
By Starshipit The beauty of online shopping is that a customer can buy almost anything they want without getting out of bed. But when couriers are delayed (frequently during high-demand periods), customers are often left out of the loop. As a result, online stores receive a lot of complaints about delivery problems that are completely […]
Getting paid during the post-virus crunch
By Ordo Many businesses spent lockdown offering a lifeline of payment holidays while customers financially struggled. With cash tight, now is the time businesses need efficient, effective, but polite, payment processes. The country went into lockdown and businesses were asked to provide financial healthcare for customers. Many businesses rose to the challenge, despite staff working […]
PCI DSS: The forgotten superhero and the case for Agent Assisted Payments
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington (pictured), Managing Director at Encoded, shows how to drive compliance and build customer confidence using Agent Assisted Payments… According to UK Finance, card payments accounted for half (51%) of all […]
Nuapay your payments and enjoy Speed, Security and Savings
Nowadays with changes to SCA, providing the right payment options is arguably the most important decision. Nuapay takes you away from the hassles of card processes, giving you access to a SCA compliant solution with no PCI requirement. Keep up with the shift to mobile payments, open banking or recurring billing using our simple and […]
