How can international brands thrive in the Middle East, North Africa and Pakistan?
By Checkout.com Every economic region can suffer from stereotypes. For the Middle East, North Africa and Pakistan (MENAP), that comes in the form of petroleum, natural gas, heavy industry and concentrated sovereign wealth. Lazy analysis may correlate this with weak individual consumer spending and a lag in mass digital adoption. As a consequence, it’s easy […]
Risky business – Why tackling cyber-security and fraud is key to post-pandemic retail success
By Angel Grant, Director of Digital Risk Solutions at RSA Security Retail has always been one of the most popular targets for fraud and cybercrime. Hardly surprising, given their complex supply chains, cyber-immaturity relative to other sectors, and the huge volumes of customer data they often possess. But the rush to digitalise during the pandemic […]
The ‘phygital’ experience as protection against the virus… and the financial crisis
By Limontek Over the last several years, the ‘phygital’ marketing strategy (i.e., physical plus digital) has been gaining ground. This trend in the retail world aims to provide consumers with an enhanced in-store shopping experience that reaches into the digital world. Entirely focused on customer requirements, this strategy is geared to enrich physical outlets with […]
Surviving post-pandemic retail challenges with subscription models
By John Phillips, General Manager, EMEA at Zuora Whilst many organisations are feeling the economic effects of the global pandemic, subscription-based businesses are proving to be resilient. In fact, a recent report found that more than half of subscription businesses have not been impacted by the pandemic, while one quarter are actually seeing subscriber acquisition […]
Ordo, reshaping payments with Open Banking, enabling low cost, real-time transactions across the UK
By Ordo In March, the World Health Organisation (WHO) proposed contactless payments as a countermeasure of COVID-19. The effect is the ever-faster rise of digital payments on web platforms and mobile apps. Digital and contactless payments have seen an increase in usage by more than 50%, and experts are claiming that these new forms of […]
The Hidden $20.3 Billion: The cost of disconnected payments
By Checkout.com How can your payments perform better? And what can you do to stop leaving money on the table? Checkout.com decided to find out. In partnership with Oxford Economics, Checkout.com analyzed data from 5,000 consumers and 1,500 merchants to piece together this complex puzzle. Black Boxes and Paradoxes: The True Cost of Disconnected Payments […]
Chargebacks should be a crime
By Utrust Every year, businesses lose $40 billion in chargebacks. A lot of them are fraudulent, but the banks hold all the power. If business owners want protection, they have to pay for it. Every bank, every card, every contract, has different rules. And your business is in the crossfire. It’s one of the most […]
How to provide the best customer service when couriers are delayed
By Starshipit The beauty of online shopping is that a customer can buy almost anything they want without getting out of bed. But when couriers are delayed (frequently during high-demand periods), customers are often left out of the loop. As a result, online stores receive a lot of complaints about delivery problems that are completely […]
Getting paid during the post-virus crunch
By Ordo Many businesses spent lockdown offering a lifeline of payment holidays while customers financially struggled. With cash tight, now is the time businesses need efficient, effective, but polite, payment processes. The country went into lockdown and businesses were asked to provide financial healthcare for customers. Many businesses rose to the challenge, despite staff working […]
PCI DSS: The forgotten superhero and the case for Agent Assisted Payments
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington (pictured), Managing Director at Encoded, shows how to drive compliance and build customer confidence using Agent Assisted Payments… According to UK Finance, card payments accounted for half (51%) of all […]
