Slow delivery and poor website performance among top issues for EU online shoppers
More than a third of EU online shoppers experienced problems when making purchases online in 2025, highlighting ongoing challenges for
More than a third of EU online shoppers experienced problems when making purchases online in 2025, highlighting ongoing challenges for
Every few years, the technology world takes a familiar idea, rebrands it and pushes it back into the spotlight. Agentic
For pure play eCommerce brands, customer acquisition has become significantly more expensive in recent years. Paid search costs continue to
New data indicates that growth in both the UK and US e-commerce sectors is widespread despite an increasingly complex operating
With paid acquisition costs remaining high and margin pressure intensifying, sustainable D2C growth increasingly depends on disciplined, organisation-wide experimentation. eCommerce
On 5th February, the KPS team attended eCommerce Forum 2026, connecting with senior leaders across digital, technology and CX. The
Payments have become a critical trust layer, shaping how customers perceive the brand long after checkout. With high return rates,
If payments are becoming more complex, costly, or time-consuming for your business, we’d like to invite you to the Smarter Payments
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in
Most merchants do not lose revenue to one big outage. It leaks away through small, hidden failures: a checkout that
In this interview, Benjamin Gershman, CMO at Exter Media, shares his perspective on why growth feels harder in 2026 (even
In the latest instalment of our e-commerce & payments industry executive interview series we speak to Marius Kulmann, Industry Lead
ChatGPT is dramatically changing online buyer behaviour in 2026, and most e-commerce stores are completely unprepared for it. For the
Wizaly is an AI-powered, data-driven SaaS platform designed to empower marketing teams through advanced customer journey analytics. By revealing the true impact
Merx is the AI-first conversational commerce platform empowering the world’s leading beauty, fashion, and retail brands to turn WhatsApp into