CUSTOMER ENGAGEMENT: The new KPIs defining customer engagement success in e-commerce
E-commerce performance was judged primarily on conversion rates, click-throughs and average order value. While these metrics still matter, they no
E-commerce performance was judged primarily on conversion rates, click-throughs and average order value. While these metrics still matter, they no
If you’re active in the UK’s thriving e-commerce ecosystem, the Ecom Mixer is shaping up to be one of the must-attend networking
Did you know we have a wide selection of online courses tailored specifically for the eCommerce sector, enabling you to
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in
Research has indicated that accessibility issues are causing shoppers to abandon online purchases during the busiest retail periods of the year. The
Bot activity has become one of the most disruptive and costly security challenges for e-commerce retailers. What began a decade
As we move into 2026, brands must stay ahead of evolving customer expectations, shifting data practices, and rapid tech innovation.
As the industry reflects on the momentum generated from Black Friday and Christmas, the eCommerce Forum is an opportunity to escape the
Independent research from Six Degrees has highlighted what the company says is a ‘dangerous disconnect’ between retailer cyber confidence and real-world
As the web begins to evolve into something more conversational and action-driven through AI usage, questions about accessibility are once
In today’s fast-paced world of sports retail, fans expect more than just great products – they want a seamless experience
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in
In global commerce, sending money can be even harder than receiving it. Whether paying out to gig workers, settling insurance
The search landscape has changed more in the last two years than in the previous decade. With the rise of
The festive season is a prime opportunity for the hospitality sector to drive revenue; and pubs, bars, restaurants and coffee