How do businesses balance digital trust with the level of customer experience that consumers have come to expect? A case study on Brooks Running
As the retail landscape has evolved and ecosystems become increasingly digital, Brooks business expanded its revenue channels and adopted ecommerce. Of course, alongside rapid growth came a rising threat of fraud, specifically, fraudulent websites stealing credit card information from unsuspecting customers and using the Brooks website as part of a drop-shipping scheme. The chargebacks that […]
How fraudsters are taking advantage of omnichannel retail – and how to fight back
Ever quick to adapt their tactics, fraudsters are wasting no time finding new ways to exploit opportunities in a world of fast digital payments and increasingly connected commerce. Growing instances of fraudsters paying for an item online and then cancelling the payment directly before collecting, or using stolen credit cards and false identities to create […]
Are you confident in your ability to combat chargeback fraud?
The last few years has shown significant growth for card-not-present retailers. Recent reports from Visa show transaction volume surged by an impressive 51% from 2019 to 2021. Unfortunately, disputes also began to climb, growing 29% over the same period, from just under 6 million disputes filed to nearly 8 million in 2021. Friendly fraud, or […]
INDUSTRY SPOTLIGHT: Kount – Combining AI machine learning to tackle fraud and identity theft
“eCommerce purchases are expected to grow 10.4% in 20231. However, over £1.2 billion was stolen by criminals through authorised and unauthorised fraud in 2022, equivalent to over £2,300 every minute2.” The speed with which digital innovation has exploded presents new fraud challenges that require a fast and agile response. Businesses face dual pressures: innovate and […]
