Enticing behavioural change to reinforce consumers’ sustainable choices
Consumers’ commitment to sustainability has been undermined by financial concerns. According to Descartes’ third annual 2024 Home Delivery Sustainability Report, nearly 90% of consumers’ sustainable home delivery choices are impacted by economic pressure. Yet sustainable business models are increasingly key to successful long-term performance. Retailers and delivery companies face regulatory Net Zero targets, as well […]
Too many consumers still experience delivery woes despite growth of online Buying
As ecommerce continues to thrive in the UK and across many countries, there is one question to ask retailers: does a mature ecommerce market truly offer the quality of delivery experience that its consumers expect and, if not, where do retailers and delivery organisations need to improve? Moreover, how have economic challenges affected online purchasing […]
Delivery issues highlighted in consumer sentiment data
Descartes Systems Group has released findings from its Online Buying Grows, But Too Many Consumers Still Experiencing Delivery Woes report, revealing that while consumers in every demographic are increasing the volume and frequency of their online purchases, 67% of those surveyed encountered delivery problems. The study shows that 39% of respondents made more online purchases in […]
Did my retail & ecommerce deliveries really go according to plan – and how to improve?
Last mile delivery within retail and ecommerce is complex and vital to get right. It impacts customer satisfaction and experience, repeat business, brand perception and profitability, among other things. Understandably, therefore, logistics and delivery planning teams tend to spend a significant amount of time preparing their delivery routes, developing the most cost-effective, environmentally friendly plans […]
The time for supply chain visibility is now: Where retail can succeed
Supply chain visibility has been a hot innovation topic for more than the last five years, as tracking technology has evolved and more benefits have been identified. But getting past the market hype, what real progress has been made, and what is left to be done to give supply chain and logistics professionals comprehensive visibility […]
REPORT: Fixing failed deliveries, make faulty fulfilment a thing of the past
In its latest report, loqate takes a deep dive to understand the true business cost of faulty fulfilment and discover the simple steps to help stamp out failed deliveries for good…. The Covid-19 pandemic has prompted a surge in consumers buying products and services online, accelerating a trend that was already well underway. As a […]
Coronavirus: Online retailers delivering parcels almost 20% faster
Online retailers and their carriers are delivering parcels almost 20% faster than usual, with the average delivery time reducing from 2.1 days to 1.7 days in the last two weeks. That’s according to new internal data released today from post-purchase specialist parcelLab, which says as the ongoing coronavirus crisis continues to unfold, the speed at which […]
Just Eat is offering NHS workers 25 per cent off all orders
Just Eat has announced it is offering NHS workers 25 per cent off all orders as a way of saying thank you and to show appreciation for their extraordinary work. Clearly, following government restrictions, many restaurants and cafes across the UK have made the decision to close. Those that remain open are only offering takeaways, […]
