Hyperconnected mobility – Myth or reality?
Hyperconnected mobility and the automated and accelerated movement of people, items and goods will ultimately change the way that we interact with our environment, our suppliers and with each other. But to realise the true potential of hyperconnectivity across the world will require a significant change – in attitude, infrastructure and awareness. The vast amount […]
Data in retail – The power it can harness
By Charles Southwood, Regional VP at Denodo Historically, retail has always centred around the in-store industry and is categorised as singular and transactional. However, as data begins to underpin the retail industry, retailers are discovering that is far from the case in today’s society. As our lives have become busier in the return to a […]
Nielsen: Only 26% of global marketers are confident in their audience data
With consumer buying habits very much a focus following the enormous change that COVID-19 has left on their behaviour, Nielsen has for the very first time conducted a global survey that includes insights incorporating EMEA (Europe, Middle East and Africa) marketers. Respondents surveyed came from manager-level and above, overseeing marketing budgets of US$1 million upwards, working […]
Top UK retailers’ customer service quality ranked
A new report has reviewed the customer service offering of major high street and online brands to determine who is providing the best service on the market. The mystery shopping data, conducted by FM Outsource, has been condensed into a report to highlight how customer service is being done effectively in the modern landscape, and […]
In data we trust: Building customer confidence in a digital economy
By Richard Menear, CEO, Burning Tree In the modern, digital world, online shopping is becoming the norm within the retail market. Accelerated by the pandemic, the UK’s proportion of online retail sales soared to the highest on record, reaching 35.2% in January 2021. And with digitisation continuing to evolve the online shopping experience, it is unlikely that […]
In data we trust: Building customer confidence in a digital economy
Richard Menear, CEO, Burning Tree In the modern, digital world, online shopping is becoming the norm within the retail market. Accelerated by the pandemic, the UK’s proportion of online retail sales soared to the highest on record, reaching 35.2% in January 2021. And with digitisation continuing to evolve the online shopping experience, it is unlikely that we […]
Credential spill incidents double as hacker sophistication continues to rise
The number of annual credential spill incidents nearly doubled from 2016 to 2020, according to F5’s latest Credential Stuffing Report. The most comprehensive research initiative of its kind reported a 46% downturn in the volume of spilled credentials during the same period. The average spill size also declined, falling from 63 million records in 2016 to 17 million last year. Meanwhile, the 2020 median spill size (2 million records) represented a […]
REPORT: Fixing failed deliveries, make faulty fulfilment a thing of the past
In its latest report, loqate takes a deep dive to understand the true business cost of faulty fulfilment and discover the simple steps to help stamp out failed deliveries for good…. The Covid-19 pandemic has prompted a surge in consumers buying products and services online, accelerating a trend that was already well underway. As a […]
Online spending hit record highs in January
All types of UK retailers have reported an increase in their proportion of online spending in January 2021, with food stores reaching an historic high of 12.2% of sales conducted online. That’s according to the latest data from the ONS, which reveals that in January 2021 total retail sales volumes decreased by 8.2% when compared […]
Switzerland leaps to top of UN global ecommerce index
Switzerland has replaced the Netherlands at the top of UNCTAD’s Business-to-Consumer ecommerce Index 2020, which ranks 152 countries on their readiness to engage in online commerce. Europe remains by far the most prepared region for ecommerce, according to the report, but wide gaps with countries with the lowest level of readiness need to be addressed […]
