Unveil an omnichannel customer experience in E-commerce with an integrated supply chain: InspireXT’s remarkable journey to success
In today’s hyper-digital and social media-driven landscape, our buying preferences and aspirations are profoundly shaped by the experiences we encounter on our preferred channels. As a result, leading multi-channel retailers and E-commerce powerhouses are prioritising the seamless availability of their products across all channels also known as an omnichannel experience, thus, providing customers with accessible […]
Mastering the art of cost-saving in customer service
As lockdown continues to ease, it pays to keep an eye on the pennies. Puzzel‘s Thomas Rødseth outlines 5 ways to achieve all-round efficiencies in customer service… It’s taken years for contact centres to shake off their negative cost centre image, and now, life with COVID-19 has thrown a spanner in the works. The challenges of […]
