Do you specialise in Customer Experience or IT Security? We want to hear from you!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in December we’ll be focussing on Customer Experience and IT Security. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a […]
Mastering the art of cost-saving in customer service
As lockdown continues to ease, it pays to keep an eye on the pennies. Puzzel‘s Thomas Rødseth outlines 5 ways to achieve all-round efficiencies in customer service… It’s taken years for contact centres to shake off their negative cost centre image, and now, life with COVID-19 has thrown a spanner in the works. The challenges of […]
‘Retailers failing to control online churn’
90% of retailers believe they are delivering a consistent digital experience – but over a third of customers drop off sites, and 60% of organisations don’t measure customer churn. That’s according to research from Eggplant, which it says reveals the pressures facing online digital teams leading up to the busy retail season. With 500 retailers […]
Lines blurring between human & digital retail customer service
Capabilities that bridge the online/offline customer experience gap are set to be a key investment focus for UK retailers over the next two years. That’s the conclusion of the latest report from iAdvize, which polled 50 senior UK retailers in its ‘Blueprint For The New Digital Store Associate In The Age Of Conversational Commerce’ report. The findings revealed […]
