INDUSTRY SPOTLIGHT: Vonage omnichannel APIs
Frictionless omnichannel communication starts with Vonage APIs. Create customer journeys through conversations, and deliver engaging, frictionless, multichannel shopping experiences that drive customer acquisition, engagement and loyalty. Leverage easy to use APIs to embed messaging, voice, verification, fraud detection, automated alerts and customer insights into every interaction to simplify the buying journey. Learn more about APIs […]
A customer is for life, not just for Christmas
As the festive season approaches, UK retailers find themselves grappling with the prospect of attracting customers in the face of increasing competition. With the global ecommerce market expected to exceed $6.3 trillion by the end of 2024, businesses face pressure to stand out from the crowd. Many businesses turn to heavy discounts as a quick way […]
December is Customer Experience & IT Security Month on eCommerce & Payments Briefing – Here’s how to get involved!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in November we’ll be focussing on Customer Experience & IT Security solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]
Redefining ecommerce success: Understanding the new trends in customer experience
The ecommerce landscape is in a constant state of flux, driven in part by the changing behaviours of consumers, and the enduring legacy of the pandemic. As businesses adapt to these changes, more effective collaboration with sellers becomes paramount, strategically targeting specific buyers across a multitude of websites and channels. This coordinated effort necessitates prioritising streamlined […]
CUSTOMER EXPERIENCE MONTH: How online retail Customer Experience has gone to the next level
Online retail in the UK and globally has witnessed a remarkable transformation over the last decade, especially in the realm of customer experience (CX). The evolution of technology, alongside changing consumer expectations, has driven online retailers to reimagine and enhance how they interact with customers. This article explores the key ways in which the approach […]
Do you specialise in Customer Experience or IT Security solutions for e-commerce? We want to hear from you!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in December we’ll be focussing on Customer Experience and IT Security solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]
Unveil an omnichannel customer experience in E-commerce with an integrated supply chain: InspireXT’s remarkable journey to success
In today’s hyper-digital and social media-driven landscape, our buying preferences and aspirations are profoundly shaped by the experiences we encounter on our preferred channels. As a result, leading multi-channel retailers and E-commerce powerhouses are prioritising the seamless availability of their products across all channels also known as an omnichannel experience, thus, providing customers with accessible […]
Do you specialise in Customer Experience or IT Security? We want to hear from you!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in December we’ll be focussing on Customer Experience and IT Security. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a […]
Poetic study on ‘atmospheres’ reveals how consumers respond differently to retail spaces and marketing tactics
Retailers must create ‘atmospheres’ that persuade consumers to spend time and money in their commercial spaces, but in doing so may make some customers feel welcome and others unwelcome – possibly even experiencing negative emotions such as shame, fear and disgust, a new study reveals. Researchers from the Universities of Birmingham and Edinburgh, and ESCP […]
How To: Deliver a better customer experience in 2022
Lucia Juliano, Head of CPG research at Toluna, outlines what the retail industry can expect in 2022 and what retailers need to know so that they can deliver a better customer experience and on their brand promise…. The continual disruption brought by the pandemic has made it an eventful year for UK retail in 2021. With household costs and inflation rising, as […]
