Top UK retailers’ customer service quality ranked
A new report has reviewed the customer service offering of major high street and online brands to determine who is providing the best service on the market. The mystery shopping data, conducted by FM Outsource, has been condensed into a report to highlight how customer service is being done effectively in the modern landscape, and […]
How retailers can improve their interviewing process to avoid losing top talent
For workers across a wide range of industries, the Covid-19 pandemic presented a huge challenge, but also an opportunity to sit back and reassess their life and career. Having considered their work-life balance, priorities and future goals, many made the decision to quit their current job, or to leave the workforce entirely. This phenomenon, known […]
50% of shoppers won’t use ‘greenwashing’ retailers
As consumer demand for environmentally friendly and green products grows, retailers could be risking lost long-term loyalty if their sustainability efforts aren’t genuine, research from Retail Technology Show has warned. Original research of over 2,000 UK shoppers in Retail Technology Show’s latest ‘Retail Revolution’ report showed that almost half (47%) already actively buy more from brands […]
eCommerce on alert as distributed Denial-of-Service attacks become bigger and more complex
Distributed Denial-of-service (DDoS) attacks decreased slightly in 2021 but are becoming larger and more complex in nature, new analysis from F5 has found. Data collected from F5 Silverline – a cloud-based managed services platform detecting and mitigating DDoS attacks in real-time – showed a 3% year-on-year decline in the overall volume of attacks recorded in […]
CALL FOR SPEAKERS! Would you like to talk at the eCommerce Forum in 2022?
We’re looking for ecommerce industry thought-leaders to share their knowledge at the upcoming eCommerce Forum, which is taking place on July 5th. If you’re available on that date and would like to take part in this unmissable industry event, simply fill out this form, or contact Liam Cloona on 01992 374089 / l.cloona@forumevents.co.uk. + Alternatively, […]
Do you specialise in A/B Testing Platforms or Card Payment Solutions? We want to hear from you!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in April we’ll be focussing on A/B Testing Platforms and Card Payment Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if […]
Payment fraud against fintech companies soars by 70%
The payment fraud attack rate (the rate of fraudulent transactions blocked out of total transactions) across fintech ballooned 70% in 2021—making it the highest increase across any vertical. That’s according to Sift’s Digital Trust & Safety Index, which details the increasingly sophisticated—and often automated—tactics cybercriminals leverage to commit payment fraud. According to Sift’s analysis, derived […]
Coventry University graduates combine in-store and online shopping through CarryBags app
Two Coventry University graduates have teamed up to produce an innovative new app that combines the benefits of in-store shopping with the convenience of home delivery. CarryBags Ltd will give shoppers the chance to have their in-store purchases delivered to a convenient location of their choice, removing the burden of carrying bags while out shopping. […]
Join the industry this July at the eCommerce Forum
The next eCommerce Forum takes place in London on July 5th, giving you to learn, network and make contacts with great new suppliers, all in one place. 5th July 2022 – Hilton London Canary Wharf / Virtual attendance Your free pass includes; an itinerary of 1-2-1 meetings with budget-saving suppliers, access to a series of seminars led by […]
Why retail sector leaders need to adopt a transformational mindset
The Covid-19 pandemic has caused untold disruption to the business world, turning it completely on its head. It has changed long-established working practices, the fortunes of entire industries and even deeply embedded mindsets. With all the uncertainty that began in early 2020, some retail leaders have, quite understandably, lost a sense of ambition. As we […]
