MULTICHANNEL MONTH: Convenience is king with social savvy consumers
For online retailers, the days of relying solely on a website to drive sales are fading fast. The e-commerce market has witnessed a dramatic shift towards multichannel solutions, offering customers a seamless and integrated shopping experience across various touchpoints. Let’s explore how this evolution is impacting the retail landscape and how future solutions will likely reshape the way we […]
Delivery issues highlighted in consumer sentiment data
Descartes Systems Group has released findings from its Online Buying Grows, But Too Many Consumers Still Experiencing Delivery Woes report, revealing that while consumers in every demographic are increasing the volume and frequency of their online purchases, 67% of those surveyed encountered delivery problems. The study shows that 39% of respondents made more online purchases in […]
Redefining ecommerce success: Understanding the new trends in customer experience
The ecommerce landscape is in a constant state of flux, driven in part by the changing behaviours of consumers, and the enduring legacy of the pandemic. As businesses adapt to these changes, more effective collaboration with sellers becomes paramount, strategically targeting specific buyers across a multitude of websites and channels. This coordinated effort necessitates prioritising streamlined […]
EU introduces new rules designed to reduce, reuse and recycle packaging
The EU Parliament has adopted new measures to make packaging more sustainable and reduce packaging waste across member states. The regulation aims to tackle ‘constantly growing’ waste, ‘harmonise internal market rules’ and ‘boost the circular economy’. The rules, which have been provisionally agreed on with the Council, include packaging reduction targets (5% by 2030, 10% by 2035 […]
How Can A/B Testing Benefit eCommerce Optimisation?
For eCommerce marketing managers, A/B testing in eCommerce has become one of the most effective ways to improve customer journeys, increase conversions and make evidence-based optimisation decisions. By comparing two versions of a webpage, checkout process or marketing message, retailers can identify which experience delivers better results. As testing platforms become more sophisticated, they now […]
If you specialise in Multichannel or M-Wallets we want to hear from you!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in May we’ll be focussing on Multichannel and M-Wallet Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a Multichannel […]
Retailers ‘very concerned’ by transport & storage provider approach to sustainability & AI
New figures from the Office for National Statistics (ONS) show more transportation & storage sector companies (16.1%) said they were ‘very concerned’ about the impact of climate change than any other business sector. But home delivery specialist Parcelhero says the results also reveal many businesses are not transforming that concern into action. That will also have a knock-on effect […]
How to Choose and Compare Card Payment Providers
Seamless and secure card payments are a necessity in all mainstream retail sectors. Understanding how to choose card payment providers is essential for businesses looking to deliver reliable payment experiences both online and in store. Whether you operate a bustling high street shop, a growing eCommerce business or both, selecting the right payment partner can […]
CALL FOR SPEAKERS! We need dynamic thought leaders to deliver insights at the eCommerce Forum
If you’re an eCommerce professional and would like to share your knowledge, case studies and best practice with peers, then please get in touch – we have speaking opportunities upcoming at the eCommerce Forum. This long-running and unique, invite-only event is attended by senior eCommerce professionals and leading suppliers, offering a great environment for networking […]
CARD PAYMENTS MONTH: Tapping into Tomorrow – Key trends for UK retail
The UK’s retail sector is undergoing a significant transformation, driven by the ever-evolving landscape of card payment solutions. Here, we explore the key recent and future trends shaping how Brits pay in shops, based on input from attendees at the Smarter Payments Summit… Recent Trends: Future Trends: The Impact on Retailers: These trends present both […]