2023 will be the year that retailers get pragmatic
Melissa Minkow, Director, Retail Strategy at digital consultancy, CI&T 2022 saw a focus on data sharing and innovation for retail. However, with inflation continuing to soar and the cost-of-living crisis deepening, in 2023 the spotlight will be on the consumer and meeting their needs in the most pragmatic ways possible. Consumers will be spending their money […]
The future of parcel drop-off
One of the key reasons why Self-Service Kiosks (SSKs) are so high up the priority list for many Posts and Carriers is that the automated journey delivers a great customer experience whilst reducing dependency on staff. They are also a lot smaller than parcel lockers, which allows them to fit into places that other drop-off […]
Checkout.com Retail Report: ‘Merchants need to adapt to changing nature of digital consumption’
Retailers are working in an increasingly challenging environment. The aftereffects of the pandemic, inflationary pressures in supply chains, and the looming cost of living crisis create the perfect storm of uncertainty. That’s one of the key findings from Checkout.com’s latest Global Retailers Handbook, but it’s not all bad news. The report says that if the past […]
Why sustainable home delivery is a win-win for consumers and retailers alike
Focusing on sustainable home delivery will generate greater sales and more profitable operations, explains Chris Jones, EVP, Descartes… Two seemingly conflicting trends are coming together that, if addressed correctly, could provide retailers with a competitive advantage and make them more profitable. First, consumers are increasingly concerned about the environment and are more willing than ever […]
Black Friday: Is your website and app ready for one of the biggest sales of the year?
With Black Friday just around the corner, it marks the start of the holiday shopping season and endless opportunities for ecommerce sites to advertise tempting promotions for sales-hungry customers. In 2021, UK shoppers roughly spent £9.2bn in Black Friday sales. With the cost of living crisis hitting households hard, it’s hard to predict what this […]
End of the line for returns
Is the cost of living crisis the final straw for free returns? With retailers under ever greater cost pressures, even nominal returns fees will not safeguard margins. But, while retailers may fear disenfranchising customers by increasing returns costs, many consumers are increasingly looking for sustainable products and businesses that embrace the circular economy. To combat […]
Retail recalibration ‘key to success’ in hybrid customer era
82% of in-store purchases are influenced by online channels, according to latest research from Manhattan Associates. The omnichannel commerce specialist has revealed the findings of its latest international research, highlighting the need for retailers to keep up with the pace of evolving consumer expectations. It also revealed a retail landscape where the lines between physical […]
How to change the balance of home delivery
By Katie Langley, Global Sales Director at Doddle In many ways, home delivery is a luxury-level experience. Whatever you want from the infinite aisle of the internet is delivered to your door for a nominal fee. However, it’s also incredibly inefficient with lots of small drops to many addresses, with a large percentage of those […]
Hyper-personal logistics: Omnichannel’s balancing act
Alex MacPherson, Director of Solution Consultancy and Account Management at Manhattan Associates, explores how retailers can find the right balance between the ever-increasing demands for seemingly faster, more personalised brand experiences, while at the same time balancing the need to be more sustainable and environmentally conscious as brands and consumers… Ethical and sustainable behaviour has […]
Making sure your app and website is ready for peak shopping
As Black Friday quickly approaches, it marks the start of the holiday shopping season and endless opportunities for ecommerce sites to advertise tempting promotions for sales-hungry customers. In 2021, UK shoppers roughly spent £9.2bn in Black Friday sales. With the cost of living crisis hitting households hard, it’s hard to predict what this year’s figures […]
