Unveil an omnichannel customer experience in E-commerce with an integrated supply chain: InspireXT’s remarkable journey to success
In today’s hyper-digital and social media-driven landscape, our buying preferences and aspirations are profoundly shaped by the experiences we encounter on our preferred channels. As a result, leading multi-channel retailers and E-commerce powerhouses are prioritising the seamless availability of their products across all channels also known as an omnichannel experience, thus, providing customers with accessible […]
Stand up and fight: How the pandemic forced Huggg Founder Paul Wickers to get creative with e-commerce
By Paul Wickers, Founder at Huggg When I left my banking job to start indie coffee shop chain Huggg, I thought I was prepared for the challenges I would face. Then the pandemic hit and effectively shut my business down overnight. I was left with 3 options – give up; hunker down; or stand up […]
Do It Yourself: How self-service could save businesses
By Mark Cambridge (pictured), CEO at Zytronic After a long, hard day, hearing those fateful words at the supermarket checkout can be the final straw. “Unexpected item in the bagging area!” chimes the self-checkout. There’s nothing wrong, of course, but I’m unable to complete my purchase. Looking desperately around for supermarket staff to help me, […]
How the most trusted brands are winning the fight against Account Takeovers
Account takeovers (ATOs) continue to plague digital businesses. ATO attacks increased by 90% in 2021 alone, according to Javelin Research. They have become so widespread that a Security.org report estimates that one in five households have been victimized, resulting in an average loss of $12,000 per ATO attack. An ATO is a type of identity theft […]
Lack of EPR preparedness in retail highlighted in new data
The vast majority of UK businesses view their packaging data collection capability as a ‘work in progress’, with m any retail businesses concerned about the financial implications. According to a survey by environmental compliance data specialist Ecoveritas, 86% of respondents are yet to establish their data collection processes fully, despite the strengthening of a statutory instrument (SI), […]
Hyperconnected mobility – Myth or reality?
Hyperconnected mobility and the automated and accelerated movement of people, items and goods will ultimately change the way that we interact with our environment, our suppliers and with each other. But to realise the true potential of hyperconnectivity across the world will require a significant change – in attitude, infrastructure and awareness. The vast amount […]
Striking the Right Balance: How advanced digital identity verification can reduce friction and improve trust
By Telesign At the core of any flourishing online business lies the assurance of a secure and trustworthy environment for buyers and sellers to transact. Trust is the foundation upon which online businesses are built, and the presence of fake users can severely harm the business and damage the user experience. Therefore, preventing fake accounts […]
Lessons from 2022: from DIY supply chains to cost-cut conscious consumerism
By Andrew Busby, Global Industry Retail Lead at Software AG The year of conscious convenience Some have heralded 2023 as the year that next-generation technology like AR and VR. But even if the metaverse may start to take hold, the reality is that for most shoppers this level of day-to-day integration is way off. Instead, […]
2023 will be the year that retailers get pragmatic
Melissa Minkow, Director, Retail Strategy at digital consultancy, CI&T 2022 saw a focus on data sharing and innovation for retail. However, with inflation continuing to soar and the cost-of-living crisis deepening, in 2023 the spotlight will be on the consumer and meeting their needs in the most pragmatic ways possible. Consumers will be spending their money […]
The future of parcel drop-off
One of the key reasons why Self-Service Kiosks (SSKs) are so high up the priority list for many Posts and Carriers is that the automated journey delivers a great customer experience whilst reducing dependency on staff. They are also a lot smaller than parcel lockers, which allows them to fit into places that other drop-off […]
