Customer Retention, User Experience and Customer Engagement top the list of solutions the UK’s leading e-commerce professionals are sourcing in 2024.
The findings have been revealed ahead of the upcoming eCommerce Forum, which takes place on February 6th in London and are based on delegate requirements at the event.
Delegates registering to attend were asked which areas they needed to invest in during 2024 and beyond.
The Top 3 marks an evolution from 2023, when A/B Testing, Shipping and Customer Retention & Loyalty led the list.
Just behind in 2024 are SEO and Social Media Monitoring/Management.
Top products & solutions in demand delegates delegates 2024 (Top 10):
Customer Retention
User Experience
Customer Engagement
SEO
Social Media Monitoring & Management
Web Analytics
A/B Testing
Content Management
Conversion Rate Optimisation
Personalisation
To find out more about the eCommerce Forum, visit https://ecommerce-forum.co.uk.
