KPMG are pleased to share that the Partnering for payment modernisation report is now available.
It brings together insights from 1,000 banking and retail executives globally, highlighting how leading organisations are modernising payments to keep pace with rapid digital change.
Insights from the report:
- 51% of banks say future winners in payments will be those with the strongest ecosystems.
- 53% of retailers say their banks understand their payment modernisation goals
- Banks spent on average $96.9 million on payments modernisation in the last year.
- Retailers expect payment modernisation budgets to grow ~2.5% on average next year.
The research explores how payment leaders are responding to rising customer expectations, evolving digital and AI‑driven commerce, and increasing ecosystem complexity. In particular, it highlights three practical focus areas where leading banks and retailers are making progress: strengthening partner ecosystems, innovating around customer needs, and embedding agility into payment platforms and operations.
We hope the report provides useful perspective as you continue to navigate change across your payments, digital, and customer experience agendas.
