Enterprise commerce leaders are under intense pressure to do more with less. Growth targets are rising, but so are technology costs, operational complexity and delivery risk. At KPS, we see the same challenge repeatedly: fragmented CX architectures built over years of platform change, tactical integrations and point solutions that no longer scale economically.
As multi-domain CX specialists, KPS helps enterprises rationalise their commerce and customer architecture acros Shopify, Salesforce and SAP (and over 90+ CX ISV ecosystem partners) reducing cost to serve while unlocking sustainable, profitable growth.
Our work starts with clarity. We assess how commerce, marketing, data and integration layers are actually performing against business outcomes, not just technical design. From there, we help organisations simplify, standardise and modernise their architecture, aligning platforms to the roles they are best suited for.
Typical focus areas include:
- Rationalising overlapping platform capabilities
- Reducing customisation and long-term run costs on SAP and Salesforce estates
- Defining clear platform roles across Shopify, Salesforce and SAP for B2C, B2B and marketplace models
- Improving release velocity, resilience and operational efficiency
- Creating a roadmap that links CX investment directly to margin, conversion and lifetime value
KPS combines consulting, architecture and implementation into a single engagement model. We do not stop at strategy. We design the target-state architecture, build the business case, and deliver change alongside internal teams and existing partners.
The outcome is a simpler, more cost-efficient CX ecosystem that supports faster innovation, better customer experiences and measurable commercial impact.
This approach is particularly relevant for organisations:
- Operating multiple CX & commerce platforms across regions or brands
- Planning migrations or coexistence between SAP, Salesforce and Shopify
- Seeking to reduce technical debt and ongoing run costs
- Under pressure to demonstrate ROI from CX investment
- Look for a trusted CX partner focused on business outcomes
Learn more about our CX architecture and cost-to-serve optimisation approach
Meet KPS at eCommerce Forum on 8th February or contact us here to discuss how we help enterprises simplify CX complexity and drive profitable growth.
