In data we trust: Building customer confidence in a digital economy
Richard Menear, CEO, Burning Tree In the modern, digital world, online shopping is becoming the norm within the retail market. Accelerated by the pandemic, the UK’s proportion of online retail sales soared to the highest on record, reaching 35.2% in January 2021. And with digitisation continuing to evolve the online shopping experience, it is unlikely that we […]
81 percent of UK retailers putting customers at risk of fraud
Only 19 percent of UK retailers have implemented the recommended level of DMARC (Domain-based Message Authentication, Reporting & Conformance) protection, which protects them from cybercriminals spoofing their identity and decreases the risk of email fraud for customers. That’s according to research conducted by Proofpoint, which says this leaves online shoppers at 81 percent of retailers […]
Risky business – Why tackling cyber-security and fraud is key to post-pandemic retail success
By Angel Grant, Director of Digital Risk Solutions at RSA Security Retail has always been one of the most popular targets for fraud and cybercrime. Hardly surprising, given their complex supply chains, cyber-immaturity relative to other sectors, and the huge volumes of customer data they often possess. But the rush to digitalise during the pandemic […]
The ‘phygital’ experience as protection against the virus… and the financial crisis
By Limontek Over the last several years, the ‘phygital’ marketing strategy (i.e., physical plus digital) has been gaining ground. This trend in the retail world aims to provide consumers with an enhanced in-store shopping experience that reaches into the digital world. Entirely focused on customer requirements, this strategy is geared to enrich physical outlets with […]
