Coronavirus: Online retailers delivering parcels almost 20% faster
Online retailers and their carriers are delivering parcels almost 20% faster than usual, with the average delivery time reducing from 2.1 days to 1.7 days in the last two weeks. That’s according to new internal data released today from post-purchase specialist parcelLab, which says as the ongoing coronavirus crisis continues to unfold, the speed at which […]
GUEST BLOG: How eCommerce marketers can crack the customer retention code
By Conor McGrath, Head of UK and Nordic Clients at parcelLab The changing nature of business means that few statistics stand the test of time. But one particular figure from over a decade ago by Frederick Reichheld of Bain & Company – originally published in the Harvard Business Review – continues to crop up when […]
