Research stresses importance of localisation for online retail success
When it comes to buying from brands online, over four in five consumers won’t buy from a brand that doesn’t offer local language support That’s according to a new report released by RWS, which asked 6,500 global consumers about their online habits and how they like to engage with online businesses. RWS’s Unlocking Global Understanding […]
Survey reveals ambivalence to online store loyalties
More than a third of Brits (38%) now purchase indiscriminately online, saying they “don’t care” where they buy from “as long as it works”. That’s according to new research from FullStory, which examines the state of digital experiences across multiple industries around the world, incorporating data from over 7,000 consumers across the UK, USA, Germany, […]
2023 will be the year that retailers get pragmatic
Melissa Minkow, Director, Retail Strategy at digital consultancy, CI&T 2022 saw a focus on data sharing and innovation for retail. However, with inflation continuing to soar and the cost-of-living crisis deepening, in 2023 the spotlight will be on the consumer and meeting their needs in the most pragmatic ways possible. Consumers will be spending their money […]
Online sales ‘settling down to pre-COVID levels’
As the impact of Covid diminishes, UK e-commerce sales have fallen to their lowest level since the online boom started in March 2020. According to data release by ParcelHero, online sales have fallen from 37% of the entire retail market in February 2021 to 25% this June. The firm’s Head of Consumer Research, David Jinks […]
Online retail’s key supply chain challenges for 2022 – And how to overcome them
The past two years have been turbulent for online retailers. From surging demand to supply chain disruption and now soaring prices, fulfilment models remain under unprecedented pressure. With environmental commitments likely to be required by governments in response to COP26, what are the key supply chain trends for 2022? Emma Dempsey, CEO, James and James Fulfilment takes a […]
