Too many consumers still experience delivery woes despite growth of online Buying
As ecommerce continues to thrive in the UK and across many countries, there is one question to ask retailers: does a mature ecommerce market truly offer the quality of delivery experience that its consumers expect and, if not, where do retailers and delivery organisations need to improve? Moreover, how have economic challenges affected online purchasing […]
Cutting shipping costs: 5 game-changing tactics
The expectation of free shipping by online shoppers has created the need for retailers to find more cost-effective shipping methods. This includes changing packaging, negotiating with shipping carriers, changing shipping schedules, or outsourcing fulfilment. But during the pandemic and subsequent supply-chain crisis, retailers learned anew just how expensive it can be to offer free shipping. […]
Did my retail & ecommerce deliveries really go according to plan – and how to improve?
Last mile delivery within retail and ecommerce is complex and vital to get right. It impacts customer satisfaction and experience, repeat business, brand perception and profitability, among other things. Understandably, therefore, logistics and delivery planning teams tend to spend a significant amount of time preparing their delivery routes, developing the most cost-effective, environmentally friendly plans […]
The time for supply chain visibility is now: Where retail can succeed
Supply chain visibility has been a hot innovation topic for more than the last five years, as tracking technology has evolved and more benefits have been identified. But getting past the market hype, what real progress has been made, and what is left to be done to give supply chain and logistics professionals comprehensive visibility […]
Poor home delivery performance impacting e-commerce brands
Home delivery performance has slightly improved in 2022/23, but 67% of consumers still face delivery problems that are negatively impacting ecommerce brands. That’s according to Descartes’ second annual consumer sentiment study of ecommerce home delivery, which studied 8,000 consumers across ten European and North American countries. “This past year’s growth slowdown in ecommerce and home delivery has […]
Why sustainable home delivery is a win-win for consumers and retailers alike
Focusing on sustainable home delivery will generate greater sales and more profitable operations, explains Chris Jones, EVP, Descartes… Two seemingly conflicting trends are coming together that, if addressed correctly, could provide retailers with a competitive advantage and make them more profitable. First, consumers are increasingly concerned about the environment and are more willing than ever […]
End of the line for returns
Is the cost of living crisis the final straw for free returns? With retailers under ever greater cost pressures, even nominal returns fees will not safeguard margins. But, while retailers may fear disenfranchising customers by increasing returns costs, many consumers are increasingly looking for sustainable products and businesses that embrace the circular economy. To combat […]
How to change the balance of home delivery
By Katie Langley, Global Sales Director at Doddle In many ways, home delivery is a luxury-level experience. Whatever you want from the infinite aisle of the internet is delivered to your door for a nominal fee. However, it’s also incredibly inefficient with lots of small drops to many addresses, with a large percentage of those […]
Hyper-personal logistics: Omnichannel’s balancing act
Alex MacPherson, Director of Solution Consultancy and Account Management at Manhattan Associates, explores how retailers can find the right balance between the ever-increasing demands for seemingly faster, more personalised brand experiences, while at the same time balancing the need to be more sustainable and environmentally conscious as brands and consumers… Ethical and sustainable behaviour has […]
37% of transport and warehousing companies up their rates as costs rise
The latest Office for National Statistics (ONS) Business Insights report shows transport and storage companies were forced to pass on higher costs to their customers in April – and the home delivery specialist ParcelHero warns this will raise retail prices and the cost of home deliveries. ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., said: “It’s […]
