What comes next for retail? How the sector can use customer-centric business models to bounce back and ensure long-term success
By John Phillips, General Manager, EMEA at Zuora Retailing has long been one of the largest sectors in the UK economy. Pre-pandemic, the industry consisted of 306,000 shops – employing 2.9 million people – and boasted an annual sales volume of £394 billion. However, there’s no doubt that the last year has brought significant challenges […]
Surviving post-pandemic retail challenges with subscription models
By John Phillips, General Manager, EMEA at Zuora Whilst many organisations are feeling the economic effects of the global pandemic, subscription-based businesses are proving to be resilient. In fact, a recent report found that more than half of subscription businesses have not been impacted by the pandemic, while one quarter are actually seeing subscriber acquisition […]
