ENCODED WEBINAR: Are clunky payment processes holding you back?
Are clunky payment processes holding back your eCommerce transactions? Are baskets being abandoned prior to payment? Join Rob Crutchington, CEO of Encoded as he explains how to use the latest payment technology to avoid abandoned baskets and reduce payment fees into the bargain. Sign up for Encoded’s webinar on Thursday 11 April 2024 at midday to learn […]
5 ways to build a secure and effective payment environment
Rob Crutchington of Encoded explains how to transform frontline teams into the best defence against card payment fraud… The greatest fraud and security threat to an organisation is its people. From opening rogue emails, clicking on links to visiting dodgy websites, staff pose a significant security risk. In a few simple steps, organisations can turn […]
Five payment strategies to improve online conversion rates
Rob Crutchington of Encoded identifies how merchants can streamline transactions, improve customer satisfaction and increase online sales. The checkout experience is a key measure for merchants looking to improve their customer conversion rates. While a well-designed website and the right product mix are crucial, streamlining the checkout with successful transactions significantly increases sales. Here are […]
Payment orchestration – why it’s good for business
Payment orchestration promises to help support frictionless online payments, reduce transaction costs and provide a smoother customer experience. Encoded’s latest Ultimate Guide to Payment Orchestration explains how it works and why it’s good for business… Providing customers more choice with payment methods when buying online means using an increasing amount of differing third-party technology and […]
5 Minutes With… Encoded’s Rob Crutchington
In the latest instalment of our eCommerce industry executive interview series we spoke to Rob Crutchington, Director at Encoded, about the company, the ongoing challenges of the global pandemic, the implementation of Secure Customer Authentication and frictionless payment methods… Tell us about your company, products and services. Encoded offers a range of card payment solutions for all […]
PCI DSS: Why it pays to comply
By Rob Crutchington, Managing Director, Encoded For customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment cards will not be compromised, their personal details are secure and their identities cannot be stolen. PCI DSS was created to protect consumers and merchants […]
SCA: Three things every merchant needs to know
With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive (PSD2) which will mandate Strong Customer Authentication (SCA). The Financial Conduct Authority (FCA) has announced the deadline for implementing full SCA compliance for e-commerce transactions is now 14 March 2022. The first […]
PCI DSS: The forgotten superhero and the case for Agent Assisted Payments
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington (pictured), Managing Director at Encoded, shows how to drive compliance and build customer confidence using Agent Assisted Payments… According to UK Finance, card payments accounted for half (51%) of all […]
