The store is dead, long live the store
By Alex McPherson, Director of Solution Consulting and Account Management, Manahattan Associates There are few in retail circles who would argue that the role of the store is the same as it was at the start of 2020, with the retail industry (like every other on the planet) undeniably changed as a result of the […]
Wellbeing strategies: Why retail leaders need to act now
As Covid cases hit their highest levels for months, the pandemic is exacerbating staff shortages in retail. According to ONS figures, infection rates in retail almost doubled between the start of March and mid-March. Against this backdrop of chronic absences, there were almost triple the number of vacancies in February 2022, when compared to February […]
The future of ecommerce payments: 3 ways open banking is ready to challenge card payments
By TrueLayer One key motivation behind open banking is to enable the growth of alternative payment methods. With the continuing growth of online retail sales and the card network’s ageing infrastructure, there’s an opportunity for the ecommerce industry to embrace open banking payments. Here are three reasons why open banking is ready to challenge the […]
Nielsen: Only 26% of global marketers are confident in their audience data
With consumer buying habits very much a focus following the enormous change that COVID-19 has left on their behaviour, Nielsen has for the very first time conducted a global survey that includes insights incorporating EMEA (Europe, Middle East and Africa) marketers. Respondents surveyed came from manager-level and above, overseeing marketing budgets of US$1 million upwards, working […]
Top UK retailers’ customer service quality ranked
A new report has reviewed the customer service offering of major high street and online brands to determine who is providing the best service on the market. The mystery shopping data, conducted by FM Outsource, has been condensed into a report to highlight how customer service is being done effectively in the modern landscape, and […]
How retailers can improve their interviewing process to avoid losing top talent
For workers across a wide range of industries, the Covid-19 pandemic presented a huge challenge, but also an opportunity to sit back and reassess their life and career. Having considered their work-life balance, priorities and future goals, many made the decision to quit their current job, or to leave the workforce entirely. This phenomenon, known […]
50% of shoppers won’t use ‘greenwashing’ retailers
As consumer demand for environmentally friendly and green products grows, retailers could be risking lost long-term loyalty if their sustainability efforts aren’t genuine, research from Retail Technology Show has warned. Original research of over 2,000 UK shoppers in Retail Technology Show’s latest ‘Retail Revolution’ report showed that almost half (47%) already actively buy more from brands […]
eCommerce on alert as distributed Denial-of-Service attacks become bigger and more complex
Distributed Denial-of-service (DDoS) attacks decreased slightly in 2021 but are becoming larger and more complex in nature, new analysis from F5 has found. Data collected from F5 Silverline – a cloud-based managed services platform detecting and mitigating DDoS attacks in real-time – showed a 3% year-on-year decline in the overall volume of attacks recorded in […]
Coventry University graduates combine in-store and online shopping through CarryBags app
Two Coventry University graduates have teamed up to produce an innovative new app that combines the benefits of in-store shopping with the convenience of home delivery. CarryBags Ltd will give shoppers the chance to have their in-store purchases delivered to a convenient location of their choice, removing the burden of carrying bags while out shopping. […]
Why retail sector leaders need to adopt a transformational mindset
The Covid-19 pandemic has caused untold disruption to the business world, turning it completely on its head. It has changed long-established working practices, the fortunes of entire industries and even deeply embedded mindsets. With all the uncertainty that began in early 2020, some retail leaders have, quite understandably, lost a sense of ambition. As we […]
