Do It Yourself: How self-service could save businesses
By Mark Cambridge (pictured), CEO at Zytronic After a long, hard day, hearing those fateful words at the supermarket checkout can be the final straw. “Unexpected item in the bagging area!” chimes the self-checkout. There’s nothing wrong, of course, but I’m unable to complete my purchase. Looking desperately around for supermarket staff to help me, […]
Machine customers: The biggest commerce opportunity of the decade?
Machine customers represent one of the biggest new growth opportunities of the decade, and business leaders must act now to create a path to entry to a business megatrend that will eventually be more significant than the arrival of digital commerce. To take a step back: A machine customer is a non-human economic actor who […]
Lack of EPR preparedness in retail highlighted in new data
The vast majority of UK businesses view their packaging data collection capability as a ‘work in progress’, with m any retail businesses concerned about the financial implications. According to a survey by environmental compliance data specialist Ecoveritas, 86% of respondents are yet to establish their data collection processes fully, despite the strengthening of a statutory instrument (SI), […]
Hyperconnected mobility – Myth or reality?
Hyperconnected mobility and the automated and accelerated movement of people, items and goods will ultimately change the way that we interact with our environment, our suppliers and with each other. But to realise the true potential of hyperconnectivity across the world will require a significant change – in attitude, infrastructure and awareness. The vast amount […]
Luxury brands set to benefit most from China’s re-opening
Luxury brands will continue to focus on China as the expected revival in its economic growth will drive up sales by 6.1% and 6.0% in 2023 and 2024, respectively. GlobalData cites disruptions caused by COVID-19 and China’s stringent measures against the pandemic kept consumers away from stores, some of which had to close temporarily or operate […]
Businesses back away from TikTok ad spend
A benchmarking report from Productsup has identified the top four business priorities for creating strong customer experiences in 2023. The report is based on a survey of 755 senior decision-makers from 16 countries – either personally responsible for or reporting to those responsible for – managing product information at their organization. Productsup’s latest study reveals where businesses […]
Carbon footprints set to become key focus of packaging sustainability, not recycling
With most public commitments to sustainable packaging at risk of going unfulfilled, 20% of organisations will shift their focus from recycling and eliminating plastics to reducing the carbon footprint of their packaging by 2026. According to Gartner, while the pivot in focus leaves organisations with unmet pledges vulnerable to greenwashing backlash, early movers that successfully […]
Survey reveals ambivalence to online store loyalties
More than a third of Brits (38%) now purchase indiscriminately online, saying they “don’t care” where they buy from “as long as it works”. That’s according to new research from FullStory, which examines the state of digital experiences across multiple industries around the world, incorporating data from over 7,000 consumers across the UK, USA, Germany, […]
Lessons from 2022: from DIY supply chains to cost-cut conscious consumerism
By Andrew Busby, Global Industry Retail Lead at Software AG The year of conscious convenience Some have heralded 2023 as the year that next-generation technology like AR and VR. But even if the metaverse may start to take hold, the reality is that for most shoppers this level of day-to-day integration is way off. Instead, […]
2023 will be the year that retailers get pragmatic
Melissa Minkow, Director, Retail Strategy at digital consultancy, CI&T 2022 saw a focus on data sharing and innovation for retail. However, with inflation continuing to soar and the cost-of-living crisis deepening, in 2023 the spotlight will be on the consumer and meeting their needs in the most pragmatic ways possible. Consumers will be spending their money […]
