Delivery issues highlighted in consumer sentiment data
Descartes Systems Group has released findings from its Online Buying Grows, But Too Many Consumers Still Experiencing Delivery Woes report, revealing that while consumers in every demographic are increasing the volume and frequency of their online purchases, 67% of those surveyed encountered delivery problems. The study shows that 39% of respondents made more online purchases in […]
Poor home delivery performance impacting e-commerce brands
Home delivery performance has slightly improved in 2022/23, but 67% of consumers still face delivery problems that are negatively impacting ecommerce brands. That’s according to Descartes’ second annual consumer sentiment study of ecommerce home delivery, which studied 8,000 consumers across ten European and North American countries. “This past year’s growth slowdown in ecommerce and home delivery has […]
Why sustainable home delivery is a win-win for consumers and retailers alike
Focusing on sustainable home delivery will generate greater sales and more profitable operations, explains Chris Jones, EVP, Descartes… Two seemingly conflicting trends are coming together that, if addressed correctly, could provide retailers with a competitive advantage and make them more profitable. First, consumers are increasingly concerned about the environment and are more willing than ever […]
62% of consumers dissatisfied with retailers’ sustainability efforts for delivery
Only 38% of consumers feel retailers are doing a good job of using sustainable delivery practices. Over 50%, however, indicate they were quite/very interested in environmentally friendly delivery methods, and 54% would be willing to accept longer lead times for an environmentally friendly delivery. Those are the headline stats from Descartes’ Retailers: Sustainability is Not a […]
Coronavirus and the eCommerce evolution
As the government starts lifting lockdown measures within the UK to enable people to go back to work and the economy to click back into gear, online retailers, brands and ecommerce businesses will continue to see a huge surge in demand. So, what factors do businesses need to consider now in order to cope with […]
Top five trends influencing ecommerce fulfilment
Johannes Panzer, Head of Industry Solutions, Ecommerce, Descartes As ecommerce evolves, customer expectations to get what they want — when, where, and how they want it — will only continue to intensify and further challenge organisations in 2020 and beyond. The times when search and price were the only criteria for purchasing decisions are gone, and […]
Top five trends influencing eCommerce fulfillment
By Johannes Panzer, Head of Industry Solutions, Ecommerce, Descartes As ecommerce evolves, customer expectations to get what they want — when, where, and how they want it — will only continue to intensify and further challenge organisations in 2020 and beyond. The times when search and price were the only criteria for purchasing decisions are gone, […]
