Businesses back away from TikTok ad spend
A benchmarking report from Productsup has identified the top four business priorities for creating strong customer experiences in 2023. The report is based on a survey of 755 senior decision-makers from 16 countries – either personally responsible for or reporting to those responsible for – managing product information at their organization. Productsup’s latest study reveals where businesses […]
Top UK retailers’ customer service quality ranked
A new report has reviewed the customer service offering of major high street and online brands to determine who is providing the best service on the market. The mystery shopping data, conducted by FM Outsource, has been condensed into a report to highlight how customer service is being done effectively in the modern landscape, and […]
