E-commerce businesses need to maximise AI ROI when it comes to customer experience
UK e-commerce companies are investing significant capital in AI to improve the customer experience, but many businesses are yet to realise significant gains. That’s according to a survey of senior executives at 300 large and mid-sized e-commerce companies in Europe and the US by CMS Storyblok. UK businesses have spent an average of £321,000 in the past […]
INDUSTRY SPOTLIGHT: Increase efficiency and efficacy with Carpio’s AI Transformation service
By Steve McCartney (pictured), CEO at Carpio eCommerce teams are under pressure to produce better content, for more channels, in more languages, with more relevant media than ever before. In addition, most brands are feeling the squeeze on margins from macro-economic factors, increasing marketplace fees, and the increasing cost of legislative compliance. The combination of these […]
Is SearchGPT the ‘Grim Reaper’ for Google Rankings? What businesses need to know
By Lorenzo Luiso, Founder & Consultant, Brick Digital It’s been almost two years since the public launch of ChatGPT, and in that short time, AI has become a hotly-debated topic on all fronts. While the average member of the general public may use ChatGPT to write emails, cook up recipes and perform light fact-finding queries, […]
AI MONTH: Leveraging artificial intelligence for e-commerce success
Artificial Intelligence (AI) is revolutionising the e-commerce landscape, offering businesses a competitive edge. By harnessing the power of AI, senior e-commerce professionals can enhance customer experiences, optimise operations, and drive growth. We spoke to delegates at the E-Commerce Forum to find out how they are putting AI to use… Main AI Technologies for E-commerce Usage […]
ARTIFICIAL INTELLIGENCE MONTH: AI is revolutionising digital payments – but is it a double-edge sword?
A quick check of the news and it’s clear that Artificial intelligence (AI) is rapidly transforming all areas of digital life – and the payments landscape is no exception. From fraud detection to personalised recommendations, AI is reshaping the way we transact and interact with financial services. However, its adoption comes with both significant benefits and challenges… Benefits of […]
ARTIFICIAL INTELLIGENCE MONTH: The leading use cases in e-commerce & payments
Artificial intelligence (AI) is revolutionising the e-commerce and payments sectors. By harnessing the power of data and advanced algorithms, businesses are enhancing customer experiences, optimising operations, and mitigating risks. Here’s how delegates at the E-Commerce Forum are looking to hardness AI… AI in E-commerce AI in Payments Challenges and Considerations By embracing AI, e-commerce and payments businesses can gain a […]
Retailers ‘facing significant barriers to AI adoption’
While many retailers are eager to leverage artificial intelligence (AI) to improve mission-critical capabilities, they face significant barriers to capitalising on its potential, with only 27% currently utilising AI/ML to support inventory and order processes. New research conducted by Fluent Commerce also reveals that the majority (69%) of retailers plan to adopt these technologies within the next […]
Only 41% of UK shoppers believe that AI is having a positive impact on their retail experiences
Less than half (41%) of UK shoppers believe that AI is having a positive impact on their retail experiences. Despite this, more than two-thirds (70%) prefer brands that offer personalised recommendations – a common use case for AI in retail. That’s according to a new study by SAP Emarsys, which surveyed over 2,000 UK shoppers. […]
Do you specialise in Personalisation or AI solutions? We want to hear from you!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in September we’ll be focussing on Personalisation and AI solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a Personalisation […]
The impact of AI on the payments technology sector
Artificial Intelligence (AI) is revolutionising many industries, and the payments technology sector is no exception. AI-powered technologies are reshaping the way payments are processed, enhancing security, efficiency, and overall customer experience. This article explores the ways in which AI is impacting the payments technology sector and the benefits it brings to businesses and consumers… Fraud […]
