Retailers struggle to recover full value from returned products despite circularity push
Just 9% of retailers are able to resell more than half of their returned products at full price, despite widespread adoption of circularity strategies, according to new research. The Circularity Index from ReBound Returns and Advanced Supply Chain (ASC), based on research among 150 senior leaders at mid-to-large UK and European retailers, found 86% have […]
eCommerce Personalisation Strategy: A guide to turning customer data into relevant experiences
Personalisation technology can give eCommerce teams access to increasingly sophisticated capabilities. The harder question comes after implementation: What should actually be personalised? A retailer could theoretically change website content, recommendations, emails, offers and customer journeys for hundreds of different audiences. Doing so does not automatically create a better shopping experience. Good personalisation should make the […]
Enterprise retailers risk falling behind on AI personalisation, research warns
Some of the UK’s largest retailers are lagging behind smaller competitors in deploying AI-powered personalisation, potentially missing opportunities to improve conversion, revenue and customer loyalty, according to new research. The Race to Unified Commerce report from commerce technology specialist PMC and Retail Economics found that 15% of enterprise retailers with turnover of £1bn or more have yet […]
eCommerce Personalisation Software: What retailers should compare
Personalisation has become a familiar feature of online retail. Product recommendations, abandoned-basket messages, personalised offers and individually tailored emails are now commonplace. More sophisticated retailers are extending personalisation across websites, mobile, SMS and the post-purchase journey. But greater technical capability does not automatically create a better customer experience. Poorly implemented personalisation can be irrelevant, repetitive […]
Make sure your solutions are at the Smarter Payments Summit
This is your last chance to attend the Smarter Payments Summit taking place in two weeks. Thursday 10th September 2026 – Hilton London Canary Wharf We’ll connect you with Senior Payment Transaction professionals who have specifically asked to meet you and are pro-actively looking for solutions for their upcoming projects. The Summit also offers an unparalleled opportunity for you to […]
What AP automation features help prevent duplicate payments?
Duplicate payments don’t happen because of one big mistake. They happen because of a dozen small ones. Manual entry here. A duplicate supplier record there. A resent invoice that slips through under a slightly different name. Before you know it, money’s gone and nobody caught it. AP automation should do more than spot duplicate invoices. […]
Chargeback Prevention Software: Reducing disputes before they happen
Chargebacks are an unavoidable reality for many ecommerce businesses, but they don’t have to be accepted as a cost of doing business. While some disputes arise from genuine fraud, many are caused by customer confusion, fulfilment issues, subscription misunderstandings or so-called ‘friendly fraud’. Chargeback prevention solutions aim to stop disputes before they reach the card issuer. […]
In September 2026 we’re covering Personalisation and AI solutions – Make sure yours are part of the story!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in September we’ll be focussing on Personalisation and AI solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a Personalisation […]
Chargeback Management Software: What ecommerce teams should compare
Chargebacks have become an increasingly significant operational and financial challenge for ecommerce businesses. While they remain an important consumer protection mechanism, rising dispute volumes, increasingly complex payment ecosystems and evolving fraud tactics mean merchants must devote considerable time and resource to managing claims. For many retailers, chargeback management software has become an essential part of […]
MEET THE TEAM: Joe Sammon, Event Sales Manager at the Smarter Payments Summit
As Event Sales Manager for the Smarter Payments Summit, Joe Sammon works closely with technology providers, consultants and specialist suppliers looking to connect with senior decision-makers across the payments sector. In this Meet the Team Q&A, Joe discusses the trends shaping the smarter payments industry, the solutions currently attracting buyer interest and how suppliers can […]