Retailers struggle to respond to pricing volatility as ‘pricing shocks’ expose system gaps
Retailers are increasingly struggling to respond to rapid pricing changes driven by market disruption, with new research highlighting significant delays that risk impacting margins and competitiveness. According to data from Conga, 30% of retailers take weeks to implement pricing updates in response to internal pressures or external factors such as supplier costs, tariffs and shifting […]
In May 2026 we’re covering Multi-Channel and mWallets solutions – Make sure yours are part of the story!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in May we’ll be focussing on Multi-Channel and mWallets Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a Multi-Channel […]
CARD PAYMENTS MONTH: Managing fees, interchange and optimisation strategies
For the UK’s retailers and e-commerce businesses it goes without saying that card payments are essential, but they also represent a significant and often under-optimised cost centre. As margins tighten in 2026, leaders attending the eCommerce Forum are taking a closer look at the full cost of accepting cards, from interchange and scheme fees to […]
Discover the solutions you need at the Fraud Prevention Summit
Join your e-commerce and payments peers for a series of 1-2-1 meetings with leading suppliers at the Fraud Prevention Summit, an event designed specifically for senior fraud prevention professionals. Monday 9th November | Hilton Canary Wharf Your complimentary invitation includes: Click Here To Register Here’s what your working day could look like: Monday 9th November 08:00-08:45 Delegate Registration […]
UK brands risk losing customers as ‘experience divide’ widens, SAP warns
UK consumers are increasingly abandoning brands due to disconnected and inconsistent experiences, yet most businesses remain unaware of the scale of the issue, according to new research. The 2026 SAP Engagement Index highlights a growing “Experience Divide” between what consumers expect and what organisations believe they deliver. While 80% of UK businesses say they provide […]
FRAUD MANAGEMENT: The rise of organised fraud – preparing for scaled attacks in omnichannel retail
Retailers are increasingly facing organised, coordinated fraud attacks that operate at scale across multiple channels, geographies and touchpoints. From account takeovers and payment fraud to returns abuse and promotion exploitation, fraud has become more sophisticated and more industrialised. For retail leaders at the eCommerce Summit, this shift requires a fundamental rethink of how fraud is […]
In April 2026 we’re covering A/B Testing Platforms and Card Payment Solutions – Make sure your solutions are part of the story!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in April we’ll be focussing on A/B Testing Platforms and Card Payment Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if […]
Slow delivery and poor website performance among top issues for EU online shoppers
More than a third of EU online shoppers experienced problems when making purchases online in 2025, highlighting ongoing challenges for retailers seeking to deliver seamless digital experiences. According to a new Eurostat survey on the use of information and communication technologies, 35.4% of online shoppers across the EU reported encountering issues when buying through websites […]
CONVERSION RATE OPTIMISATION MONTH: Optimising high-cost acquisition in a margin-tight market
For pure play e-commerce brands, customer acquisition has become significantly more expensive over the past few years. Paid search costs continue to rise, social media advertising is increasingly competitive, and affiliate commissions can quickly erode already tight margins. In this environment, success is often less about driving traffic and more about converting the right traffic […]
E-commerce continues strong growth despite operational challenges
New data indicates that growth in both the UK and US e-commerce sectors is widespread despite an increasingly complex operating environment. The Linnworks annual State of Commerce Ops Report is focused on the mid-market ecommerce sector (retailers with annual revenue between $7.5m to $100m). Analysing survey results from 500 mid-market retail leaders, split evenly between the US […]