The FCA’s Consumer Duty challenge is changing shape
When the Consumer Duty first came into force in July 2023, it dominated regulatory discussion across financial services. But the preparation had been going on for many months prior. This saw firms rush to build implementation plans, governance committees expand and boards spending months working through what ‘good outcomes’ would mean in practice. The FCA’s […]
Retailers warned over consumer trust risks as AI shopping assistants become more autonomous
Retailers are being urged to prioritise transparency and human oversight as AI-powered shopping assistants become increasingly embedded in the online customer journey. Research from Exploding Topics by Semrush found that while 78% of consumers have used AI to support shopping decisions in the past six months, only one in three would trust AI to actually […]
MWALLETS MONTH: What merchants should look for in their next supplier partnership
For retailers and payment leaders, Apple Pay, Google Pay, PayPal and other digital wallet options are increasingly influencing conversion rates, customer trust, fraud prevention strategies and long-term customer experience planning. As adoption continues to grow, selecting the right mobile wallet and payment partner is becoming a more strategic technology decision for brands attending the eCommerce […]
In June 2026 we’re covering Affiliate Marketing and Payments Processor solutions – Make sure yours are part of the story!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in June we’ll be focussing on Affiliate Marketing and Payments Processor solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]
Gen Z return culture forces retailers to rethink fraud controls and reverse logistics
Retailers are facing mounting pressure to overhaul returns strategies as new research reveals a sharp rise in ‘serial returners’ among Gen Z shoppers, raising fresh challenges around reverse logistics, customer retention and fraud prevention. Research from delivery intelligence platform Ingrid found that 53% of Gen Z consumers now identify as serial returners, up from just […]
MWALLETS MONTH: How UK retailers are preparing for the next wave of digital wallet innovation
Mobile wallets have already become a mainstream part of the UK e-commerce experience, but for many retailers at the eCommerce Forum the conversation is now shifting beyond payment convenience towards broader digital commerce ecosystems… While Apple Pay, Google Pay and PayPal remain dominant players, the next phase of mWallet innovation is expected to bring together […]
Secure your place at the next eComm Mixer
We’re thrilled to invite you to The Mixer – an exclusive networking event designed for top professionals and suppliers in the eComm industry. This is your opportunity to connect with industry leaders, decision-makers, and solution providers in a relaxed yet professional setting. Whether you’re looking to expand your network, explore new business opportunities, or gain valuable industry […]
A/B TESTING MONTH: Building an experimentation culture across multi-brand e-commerce operations
For large multi-brand retailers at the eCommerce Forum, A/B testing is becoming a core capability for driving growth across diverse customer journeys, brands and markets. But scaling experimentation across multiple brands introduces complexity that goes far beyond running individual tests. Success depends on building a structured, organisation-wide experimentation culture… The challenge of scale and fragmentation […]
Retailers struggle to respond to pricing volatility as ‘pricing shocks’ expose system gaps
Retailers are increasingly struggling to respond to rapid pricing changes driven by market disruption, with new research highlighting significant delays that risk impacting margins and competitiveness. According to data from Conga, 30% of retailers take weeks to implement pricing updates in response to internal pressures or external factors such as supplier costs, tariffs and shifting […]
In May 2026 we’re covering Multi-Channel and mWallets solutions – Make sure yours are part of the story!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in May we’ll be focussing on Multi-Channel and mWallets Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re a Multi-Channel […]