MOBILE PAYMENTS: Payments as a Trust Layer – Managing chargebacks, disputes and CX in fashion retail
Payments have become a critical trust layer, shaping how customers perceive the brand long after checkout. With high return rates, seasonal peaks and cross-channel purchasing now the norm, disputes and chargebacks are rising in complexity as well as volume. For omnichannel fashion brands, the challenge is to reduce friction and protect margins without undermining customer […]
You’re invited to join the discussion at the Smarter Payments Summit
If payments are becoming more complex, costly, or time-consuming for your business, we’d like to invite you to the Smarter Payments Summit, taking place on 4th March in London (just 2 weeks away and free to attend!). This one-day event is designed specifically to help senior decision makers make sense of the changing payments landscape – from in-store and […]
In March 2026 we’re covering Conversion Rate Optimisation and Fraud Management on eCommerce & Payments Briefing – Make sure your solutions are part of it!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in March we’ll be focussing on Conversion Rate Optimisation and Fraud Management. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]
5 Minutes With… Benjamin Gershman, CMO Exter Media
In this interview, Benjamin Gershman, CMO at Exter Media, shares his perspective on why growth feels harder in 2026 (even when the numbers look stable) and what separates brands that continue to scale from those that stall. He discusses the increasing link between brand and performance, the role of first-party data, and why simplifying marketing […]
5 Minutes With… Marius Kulmann, Industry Lead at ECDB
In the latest instalment of our e-commerce & payments industry executive interview series we speak to Marius Kulmann, Industry Lead at ECDB, about the increasingly competitive online retail space, the shift towards more personalised shopping experiences, the importance of laying the groundwork for agentic AI uptake and ongoing resilience in the sector despite multiple headwinds… […]
Final chance to register for this week’s eCom Mixer – Don’t miss out!
The The eCom Mixer takes place this Thursday, 5th February from 5pm in London – and there’s still time to join your industry peers for a relaxed, free evening of informal networking, drinks, and good conversation. If you’re active in the UK’s thriving e-commerce ecosystem, the eCom Mixer is the must-attend networking event of early-2026. Hosted in partnership with ConversionWise at The Sipping […]
MOBILE OPTIMISATION MONTH: Fixing the performance and UX gaps still costing brands revenue
For direct-to-consumer brands at the eCommerce Forum, mobile is often the primary storefront. Yet many still face a persistent gap: strong mobile engagement, but weaker mobile conversion. The issue is rarely a lack of marketing investment. More often, it’s friction in the journey that turns ‘mobile-first’ into ‘mobile-frustrated’. The brands winning on mobile are those […]
FINAL CALL: Showcase your solutions to leading brands at the eCommerce Forum
The eCommerce Forum will be hosting the sector’s top buyers on February 5th, offering you a unique opportunity to meet 1-2-1 with senior decision makers and generate valuable business leads for 2026 and beyond – But hurry, as we only have a few places left for suppliers and solution providers! 5th February | Hilton London Canary Wharf […]
E-PAYMENTS MONTH: Wallets, account-to-account, BNPL – What alternatives should mid-market DTC brands prioritise?
For the UK’s mid-market DTC brands, payment strategy in isn’t a back-office decision. The mix of wallets, account-to-account options and ‘pay later’ products has a direct impact on conversion, fraud exposure, customer acquisition costs and repeat purchase rates. The challenge is choosing the right alternatives without turning checkout into a confusing menu… Start with the […]
In February 2026 we’re covering Mobile Optimisation and Mobile Payments on eCommerce & Payments Briefing – Make sure your solutions are part of it!
Each month on eCommerce & Payments Briefing we’re shining the spotlight on different parts of the market – and in February we’ll be focussing on Mobile Optimisation and Mobile Payments Solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help eCommerce management buyers find the best products and services available today. So, if you’re […]