10th July 2025
Hilton London Canary Wharf
5th February 2026
Hilton London Canary Wharf

PAYMENT PROCESSING: Faster, smoother, smarter – how we’re streamlining e-commerce payments

Retailers are doubling down on advanced payment processing technologies to enhance speed, reduce friction, and boost customer satisfaction. Here are the key trends shaping delegate strategies at the eCommerce Forum and Smarter Payments Summit… One of the most significant developments is the widespread adoption of real-time settlement systems. Retailers are leveraging faster payment rails to […]

M-WALLETS MONTH: Which solution is right for your brand?

Integrating with the right mobile wallet solution is now key to boosting conversions, reducing cart abandonment, and building customer trust. But choosing the right m-wallet integration partner requires more than just ticking off big-name compatibility: it means aligning with a provider who can offer technical agility, fraud protection, and global scalability. Here’s what delegates at […]

You’ll be networking with these great brands at the eCommerce Forum this July

We are hosting a special industry networking event on Thursday 10th July at the Hilton Canary Wharf — and we think you’d be a fantastic addition to the group of professionals already attending… Company Name Position  1855 The Bottle Shop Ltd Bacardi BBC Studios Be Active Toys Beggars Group BREITLING SA Burberry Chubb Fire & Security Clinova Ltd Diageo Ltd Dr Martens Ettore Friarwood Wines & Spirits Friarwood Wines & Spirits Gatwick Airport […]

5 Minutes With… Steve McCartney, CEO at Carpio

In the latest instalment of our e-commerce & payments industry executive interview series we spoke to Steve McCartney, CEO at Carpio, about the challenges retailers face in order to stand out in a competitive landscape, the need for quick expansion into multiple marketplaces, a swing back towards D2C and the use of AI in commerce… […]

M-WALLETS MONTH: Leveraging on-device payments to boost customer retention and loyalty

Mobile wallets (m-wallets) are no longer just a tool for quick, contactless payments — they’re fast becoming a central touchpoint for post-purchase engagement, loyalty, and brand affinity. E-commerce brands are harnessing their power to keep customers coming back, long after the initial transaction is complete… With adoption rates of digital wallets such as Apple Pay, Google Wallet, […]

E-commerce businesses need to maximise AI ROI when it comes to customer experience

UK e-commerce companies are investing significant capital in AI to improve the customer experience, but many businesses are yet to realise significant gains. That’s according to a survey of senior executives at 300 large and mid-sized e-commerce companies in Europe and the US by CMS Storyblok. UK businesses have spent an average of £321,000 in the past […]

A/B TESTING MONTH: Compliance, consent, and testing ethics in 2025

A/B testing remains a powerful tool for e-commerce brands seeking to optimise customer experiences, boost conversions, and sharpen their competitive edge. However, as consumer privacy expectations rise and regulatory frameworks continue to evolve, the ethical and legal landscape around testing has become more complex. For e-commerce brands, success no longer hinges solely on experimentation speed […]

This could be your itinerary at the eCommerce Forum in July

The unmissable eCommerce Forum will take place at the Hilton, Canary Wharf on July 10th and will look a little something like this for our delegates… 08:00-08:45 Registration & badge collection   08:45-09:30 Opening presentation  09:45-10:30 Seminar   10:40-13:15 Face to face meetings with leading suppliers 13:15-14:15 Networking buffet lunch  14:15-16:45 Further face to face meetings  16:45 Close    Following the success of February’s event, we’d love you to join us in July and […]