Joining Ecommpay in 2022 to scale the company’s robust and innovative products, Moshe (pictured, above) is a global payments expert with extensive experience in FinTech across consumer and commercial banking and payments, for companies including Visa, Barclaycard and Accenture.
His roles have spanned strategy, product, sales, business development, and customer engagement and management. An established thought leader within FinTech, Moshe has authored a number of papers, as well as spoken at numerous events around the world, promoting FinTech and payments innovation...
Tell us about your company, products and services.
At Ecommpay, we’re all about making online payments smooth and seamless for businesses ready to grow. We’re not just a provider – we’re a trusted partner, here to keep payments flowing effortlessly and help our merchants get the most out of every transaction.
Our payment gateway brings together direct acquiring capabilities, 100+ alternative payment methods, open banking, and Direct Debits, all through a single integration.
What have been the biggest challenges the eCommerce/Payments industry has faced over the past 12 months?
One of the biggest challenges has been the ongoing shift in consumer behaviour post-pandemic. People have got used to a more mobile-first shopping experience, and demand for faster, easier payment methods – like Buy Now, Pay Later (BNPL) – has skyrocketed. This has meant businesses had to adapt quickly, often under pressure. Cybersecurity’s also been a massive focus, with fraud becoming more sophisticated and harder to combat.
And what have been the biggest opportunities?
Globalisation brings with it incredible opportunities for UK businesses to expand into untapped markets, with customers worldwide accessing a diverse range of products. UK merchants are well-positioned to scale internationally, but success requires navigating the complexities of global e-commerce, understanding local markets, and offering the right payment methods to stimulate growth.
What is the biggest priority for the eCommerce/Payments industry in 2025?
Checkout optimisation is vital for success in 2025. Our research shows that drop-offs occur at 90%, just before payment, highlighting the need for optimisation. Common reasons include unexpected fees, complex processes, security concerns, and limited payment options. Merchants should simplify the experience and enhance security.
A “try again” feature for declined payments and one-click purchase options can streamline checkout and boost conversions. Additionally, displaying local currency for international customers can increase success rates by 8%.
What are the main trends you are expecting to see in the market in 2025?
Inflation may be easing, but high prices in energy, housing, and food may outpace wage growth, leading to lower online spending.
We can expect AI and machine learning to be at the forefront, helping businesses optimise everything from fraud detection to customer experiences. We’ll also see a push towards omnichannel experiences – merging online and in-store shopping in innovative ways. Sustainability will also remain key, as consumers increasingly demand more eco-conscious options.
What technology is going to have the biggest impact on the market this coming year?
I’d say blockchain and AI are both going to have a huge impact. Blockchain will revolutionise the way we think about secure, transparent transactions – especially in cross-border payments. AI will continue to grow, enhancing everything from customer service (through chatbots and virtual assistants) to automating fraud detection and personalised recommendations.
In 2025 we’ll all be talking about…?
In 2025, we’ll be talking about the UK’s GOV.UK Wallet, an app that stores IDs like passports and driver’s licenses. It’ll make accessing services easier, improve security, and change how we pay for things.
By connecting our digital identity to payment systems, the wallet will speed up transactions and make them more secure. Whether we’re paying for services, shopping in-store, or buying online, it’ll create smoother, more seamless payment experiences.
Which person in, or associated with, the eCommerce/Payments industry would you most like to meet?
Ryan McInerney, CEO of Visa, is leading the way in digital payments, particularly with a focus on security and global expansion. However, many merchants still face challenges such as high fees, fraud, and the complexity of integrating new payment technologies.
This is where Ecommpay can really make a difference. From lower transaction fees, strong fraud protection, to easy integration of new payment solutions. It’s a more straightforward, cost-effective approach that helps businesses stay secure and competitive, without the usual technical headaches. Ecommpay takes the strain out of payments, allowing merchants to focus on growing their business.
What’s the most surprising thing you’ve learnt about the eCommerce/Payments sector?
Payment methods in e-commerce can vary a lot, even within just a few miles. For example, in Germany, people often prefer bank transfers or direct debits (like SEPA) when shopping online, while in the Netherlands, iDEAL is the go-to. Over in Sweden, mobile payments through Swish are super popular. It’s fascinating how local habits and tech shape the way people pay across different countries.
You go to the bar at the eCommerce/Smarter Payments Summit – what’s your tipple of choice?
I’d go for a whiskey – single malt of course!
What’s the most exciting thing about your job?
The most exciting part is how fast the industry moves. There’s always something new to learn or a fresh challenge to take on – whether that’s adapting to new technologies or finding better ways to streamline payments for customers. It’s an industry that’s constantly evolving, which is why we at Ecommpay are always responding to customer needs with new features and products.
And what’s the most challenging?
The biggest challenge is definitely balancing innovation with security. There’s always pressure to implement new technologies, but at the same time, you have to ensure everything is safe and secure for both businesses and customers. It’s all about finding that balance between pushing the envelope and maintaining trust.
What’s the best piece of advice you’ve ever been given?
It’s ok to fail! Hesitation and fear won’t lead to growth, but every attempt, even if it fails, brings you closer to your goal. This mindset is key in both work and life. Legacy providers often get stuck in processes and fear of failure, hindering innovation. That’s why next-gen providers like Ecommpay stay ahead of the market and better meet client needs, by embracing change and being adaptable.
Succession or Stranger Things?
I’d have to say Succession – it’s just brilliantly written. The characters are so complex, and the power dynamics keep you on the edge of your seat. That said, Stranger Things has its charm too!
